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Employment

Director of Human Resources

Location:  Child Advocates San Antonio (CASA), San Antonio, TX 78212
Employment Type:  Full-time
Pay Rate:  50k - 60k
Reports to:  Chief Executive Officer
FLSA:  Exempt

Job Description

The Director of Human Resources’ primary responsibilities includes staff recruiting, performance management, employee relations and training, as well as overseeing adherence to National and Texas CASA Compliance. The Director of Human Resources demonstrates and champions alignment with CASA’s vision, mission, and values in daily work activities, demonstrates a commitment to and support of diversity by complying with CASA’s EEO policies, regulations, and procedures, and ensures all volunteer folders are in compliance with National and Texas CASA standards.  Accepts all other duties, as assigned.

Staff Recruiting

  • Conducts recruitment and new hire processes, including but not limited to, posting open positions, interviewing, conducting background checks, and processing new hire and separated employee paperwork.
  • Provides new hire and separated employee information to Finance Director.

Performance Management

  • Coordinates the annual evaluation process.
  • Monitors and coordinates employee 90 day check-ins.
  • Monitors performance management systems and provides support and guidance to managers/employees on performance issues and development tools.

Employee Relations

  • Compiles exit interview trends.
  • Follows up with key management training based on exit interviews.
  • Assist management with progressive discipline process.
  • Grievance process point person for investigation, questions and coaching.

Staff Training and Development

  • Works with Training Department to conduct training assessment needs.
  • Develops and implements a structured, role-based curriculum for new hires and on-going development of existing staff.
  • Identifies and addresses organizational training needs through staff surveys, evaluation of staff performance and projected organizational changes.
  • Maintains documentation of staff training and required hours.

HR Coordination

  • Responsible for executing employee benefits and working with vendors.
  • Maintains past and current human resource records, processing forms, maintenance of job descriptions, legal/policy updates, employee files and other compliance related issues.
  • Collects and distributes HR forms.
  • Updates annual staff and Board of Directors background checks, insurance and driver’s license information.
  • Post all employment laws and notices as required.
  • Updates annual W2 and W4 forms.
  • Tracks changes for the Employee Handbook and Volunteer Manual.
  • Updates all related forms, and databases for new and outgoing employees.
  • Coordinates all employee status changes with the Finance Director
  • Coordinates employee recognition events with VP of Development.
  • Assists with employee incentive programs.
  • Handle special projects as assigned.
  • Coordinator and point of contact for Employer Flexible.

Compliance

  • Routinely runs reports to ensure that all volunteers and staff are current on criminal and CPS background checks and wrap back checks.
  • Regularly audits volunteer folders to ensure that all folders are in compliance with National and Texas CASA standards.
  • Attends National and Texas CASA on-going compliance training at direction of CEO.

Self Development

  • Participates in a minimum of 12 hours of on-going self development training per year.

Physical Effort

  • Position may require lifting of moderately heavy items such as laptop, training manuals, or arranging tables for training classes and presentations (up to 40 pounds) and/or long periods of standing for training, presenting, and recruiting.

Qualifications

  • Minimum of five (5) years of Human Resources generalist experience, with at least two (2) years in HR Managerial role.
  • Bachelor’s Degree in Human Resources, Business Administration or related field
  • Strong understanding of labor/employment laws (EEOC, FMLA, FLSA, ADA) and HR fundamentals.
  • Must be knowledgeable in the annual Health Benefits enrollment process.
  • Proficiency in Microsoft Office Suite, including Word, Excel, Access and Outlook.
  • Solid organizational skills and the ability to multi-task.
  • Excellent communication skills – verbal, written and presentation.

Knowledge, Skills, and Attitude

  • Influencing Capabilities - Initiates facilitates and engages in open, productive communication to advance the mission and promote values alignment.  This area deals with the skills involved in accomplishing work results with and through people by interacting with or influencing them individually or in groups. It includes; managing, motivating and developing professional staff members on a day-to-day basis; providing directive skills and methods-including structuring modification of behaviors; providing supportive skills and methods, listening, asking open-ended questions and ensuring reinforcement of behaviors (e.g. role clarification, team building, delegating, collaboration).
  • Technical Expertise - Demonstrates leadership capability through job performance and values alignment.  This area focuses on the specific technical expertise required for this job position. This includes knowledge and experience with the following: CASA policies and practices, extensive knowledge of related judicial and Texas Department of Family and Protective Services processes, management of information, fundraising techniques, and values based leadership tools and processes as well as TX CASA Quality Assurance standards.
  • Problem Solving Expertise - This area focuses on the rational approach to the processes involved in identifying and defining problems, generating and selecting solution strategies, and reducing performance gaps through implementation and problems prevention. It includes theoretical, complex, longer-term problem solving and operational, shorter-term problem solving methodologies as well as effective decision making skills. (E.g. problem identification, risk analysis,   solution generation, prioritization, goal setting, conflict resolution, data gathering, problem prevention).
  • Self Management Capabilities - Exhibits behavior on a daily basis that reflects professionalism, maturity and overall alignment with values.  This area focuses on the degree to which an individual appropriately modifies their natural behaviors and actions to most effectively fit the situation they are dealing with. It includes; “Fitting ourselves to the Job” versus “fitting the job to ourselves”; making sure that we don’t “overuse” our natural strengths and talents; taking the self initiative to continuously improve ourselves and insuring that we take actions that “need” to be taken versus taking actions that we “like” to take (e.g. How we adapt, listen, speak, question, seek feedback, manage time and take initiative).
  • Planning Skills - Analyzes current strategies for effectiveness and creates new strategies if necessary to achieve goals.  Monitors the effectiveness of current planning methods and revises methods as needed.  This area focuses on the skills used to establish monitor and schedule short-term and long-term plans that are comprehensive, realistic and effective in achieving goals. It includes:  structuring self and others efforts to attain maximum productivity by establishing and monitoring deadlines, milestones, tasks, community and volunteer resources and visioning.

All interested candidates should submit by email both a cover letter and resume to Marina Gonzales at mgonzales@casa-satx.org for considerations of this position.  This posting will remain open until the position is filled. Please state Director of Human Resources in the subject line of the email.

 

 

 

Diversity Recruitment Specialist

Location:  Child Advocates San Antonio (CASA), San Antonio, TX 78212
Employment Type:  Full time
Pay Rate:  $40-$43k
Reports to:  Recruiting/Training Manager
Supervises:  N/A
FLSA:  Exempt

Job Description

The Diversity Recruitment Specialist (DRS) is a member of the Volunteer Recruitment and Training team for Child Advocates San Antonio.  The DRS will participate in the recruitment of volunteer advocates with a focus on creating connections with under-represented communities and increasing diversity among CASA’s volunteer advocates in accordance with CASA’s values, policies and standards. The DRS will participate in community awareness efforts and accepts all other duties as assigned.

Essential Responsibilities and Duties

1. Develops and implements an outreach plan focused groups under-represented by CASA advocates, to include, but not limited to, Faith Based, African-American, Latino, men, and younger volunteers for the purpose of raising awareness of CASA's mission, building positive relationships for CASA and recruiting volunteer advocates from these under-represented communities.

  • Builds and maintains relationships with community groups and organizations for the purpose of identifying potential volunteer advocates.
  • Delivers presentations to promote CASA to small to large groups in the community.  
  • Plans and staffs events for recruiting volunteers, using the time and resources of current volunteer advocates and CASA supporters as appropriate.
  • Assists in the development of a recruitment marketing plan with the Recruiting/training Manager and in collaboration with the appropriate development team members.
  • Evaluates methods used to reach out to diverse groups and adjusts efforts accordingly. Assists in tracking ethnicity and gender trends in volunteer response to varied recruitment methods.
  • Seeks out input from current volunteers on diversity based recruitment efforts and overall CASA experience.

2. Processes inquiries in a warm and personal manner by providing information about volunteer requirements and service.  

  • Answers volunteer inquiries either through various forms of communication (phone, e-mail, text, etc.)
  • Communicates with Recruitment & Training Coordinator regarding follow up on any updates regarding event inquiries. 
  • Periodically follows up with prospective volunteers regarding interest in volunteering after initial contact.
  • Updates volunteer inquiries in inquiry tracking system when needed in order to help assist Recruitment & Training Coordinator.  

3. Evaluates volunteer retention efforts as they relate to volunteer advocates from under-represented communities. 

  • Seeks out input from current volunteers on diversity based retention efforts and overall CASA experience.
  • Assists in tracking ethnicity and gender trends in volunteer response to varied retention methods.
  • Compiles social media posts pertaining to diversity recruitment efforts.

4. Assists Recruitment/Training Manager and Director of Human Resources with all volunteer training to ensure cultural competency and diversity of all CASA staff and volunteers. 

  • Participates in pre-service training unit 3, Cultural Competency, in the pre-service volunteer training curriculum.

5. Evaluates CASA’s current recruitment efforts and resources to determine under-utilized recruitment opportunities

  • Analyzes current recruitment sources to determine opportunities for growth and expansion for outreach
  • Builds and maintains relationships with community groups and organizations for the purpose of identifying potential volunteer advocates.
  • Maintains database of recruitment efforts and relationships
  • Delivers presentations to promote CASA to small to large groups in the community.  
  • Submits monthly reports to supervisor recapping monthly achievements and all monthly events.

Additional Duties

  1. Serves as liaison to Texas CASA and National CASA on matters of diversity and inclusiveness; keeps the Recruitment & Training Manger and Executive Management team informed as to activities of those organizations. 
  2. Supports advocate recruitment and retention events including, but not limited to, Information Sessions, Volunteer fairs, Community events, Swearing In ceremonies, and in-service training. 
  3. Assists in responding to volunteer inquiries in a timely and thorough fashion, with prompt answers.
  4. Submits monthly reports to supervisor recapping progress on recruitment diversity goals.           
  5. Helps with other duties as assigned.

Qualifications

  • Bachelor’s Degree with minimum of 2+ years of experience recruiting in business, marketing or non-profit or a similar field.  
  • Strong public speaking and presentation skills
  • Multicultural background/experience required.
  • Bilingual preferred
  • Excellent organizational skills, integrity and great follow through on tasks.
  • Ability to multi-task, prioritizes work, and meets deadlines. 
  • Strong work ethic
  • Outstanding communication skills, to include interpersonal relationship skills and written skills. 
  • Proficient with applicant tracking systems, spreadsheets, Internet and email software 
  • Ability to structure self to attain maximum productivity.
  • Flexible schedule to allow for some nights and weekends
  • Possess a commitment to inclusiveness and an ability to work effectively with diverse groups, including key community leaders and organizations. 
  • Must be able to work effectively and harmoniously with donors, volunteers and staff. 
  • Demonstrated ability to excel in a team collaborative environment.

Knowledge, Skills, and Attitude

  • Influencing Capabilities - Initiates facilitates and engages in open, productive communication to advance the mission and promote values alignment.  This area deals with the skills involved in accomplishing work results with and through people by interacting with or influencing them individually or in groups. It includes; managing, motivating and developing professional staff members on a day-to-day basis; providing directive skills and methods-including structuring modification of behaviors; providing supportive skills and methods, listening, asking open-ended questions and ensuring reinforcement of behaviors (e.g. role clarification, team building, delegating, collaboration).
  • Technical Expertise - Demonstrates leadership capability through job performance and values alignment.  This area focuses on the specific technical expertise required for this job position. This includes knowledge and experience with the following: CASA policies and practices, extensive knowledge of related judicial and Texas Department of Family and Protective Services processes, management of information, fundraising techniques, and values based leadership tools and processes.
  • Problem Solving Expertise – This area focuses on the rational approach to the processes involved in identifying and defining problems, generating and selecting solution strategies, and reducing performance gaps through implementation and problems prevention. It includes theoretical, complex, longer-term problem solving and operational, shorter-term problem solving methodologies as well as effective decision making skills. (E.g. problem identification, risk analysis,   solution generation, prioritization, goal setting, conflict resolution, data gathering, problem prevention).
  • Self Management Capabilities - Exhibits behavior on a daily basis that reflects professionalism, maturity and overall alignment with values.  This area focuses on the degree to which an individual appropriately modifies their natural behaviors and actions to most effectively fit the situation they are dealing with. It includes; “Fitting ourselves to the Job” versus “fitting the job to ourselves”; making sure that we don’t “overuse” our natural strengths and talents; taking the self initiative to continuously improve ourselves and insuring that we take actions that “need” to be taken versus taking actions that we “like” to take (e.g. How we adapt, listen, speak, question, seek feedback, manage time and take initiative).
  • Planning Skills - Analyzes current strategies for effectiveness and creates new strategies if necessary to achieve goals.  Monitors the effectiveness of current planning methods and revises methods as needed.  This area focuses on the skills used to establish monitor and schedule short-term and long-term plans that are comprehensive, realistic and effective in achieving goals. It includes:  structuring self and others efforts to attain maximum productivity by establishing and monitoring deadlines, milestones, tasks, community and volunteer resources and visioning.

Physical Requirements and Work Environment

The Diversity Specialist will be expected to have daily transportation to attend recruitment events.  He/she will spend some time in the office that could involve intermittent physical activities including bending, reaching, sitting and walking during working hours.  Additionally it is anticipated that the person may spend several hours of each day seated at a computer.  Position routinely requires lifting of moderately heavy items such as laptop, training manuals, or arranging tables for training classes (up to 40 pounds) and/or very long periods of standing for training and recruiting  on a routine basis.  Reasonable accommodations may be made to enable a person with physical disabilities to perform the job.

All interested candidates should submit by email both a cover letter and resume to employment@casa-satx.org for considerations for this position.  This posting will remain open until the position is filled. Please state Diversity Recruitment Specialist in the subject line of the email.

 

 

 

Executive Assistant to the CEO

Location:  Child Advocates San Antonio 
Employment Type:  Full time
Pay Rate: TBD
Reports to:  Chief Executive Officer 
FLSA:  Exempt

Job Description

Reporting directly to the President and CEO, the Executive Assistant provides executive support in a one-on-one working relationship. The Executive Assistant serves as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the President. The Executive Assistant also serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach; and oversees special projects. The Executive Assistant must be creative and enjoy working within a small, entrepreneurial environment that is mission-driven, results-driven and community oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Executive Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.


Executive Support

  • Completes a broad variety of administrative tasks for the President & CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
  • Plans, coordinates and ensures the CEO's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office.
  • Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives 
  • Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
  • Provides a bridge for smooth communication between the CEO’soffice and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
  • Works closely and effectively with the CEO to keep him/her well informed of upcomingcommitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated.
  • Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the CEO, some of which may have organizational impact.
  • Successfully completes critical aspects of deliverables with a hands-on approach, includingdrafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company.
  • Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures. 
  • Board Support and Liaison
    • Serves as the President's administrative liaison to CASA’s Board of Governance and Board of Directors
    • Maintains discretion and confidentiality in relationships with all board members
    • Adhere to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format.
  • Senior Management Liaison
    • Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending all meetings
    • Assists in coordinating the agenda of senior management team meetings and off-sites, and all staff meetings
    • Facilitates cross-divisional coordination of travel and outreach plans
  • Communications, Partnerships, and Outreach
    • Ensures that the CEO’s bio is kept updated and responds to requests for materials regarding the President and the organization in general
    • Edits and completes first drafts for written communications to external stake holders
  • Strategic Initiatives
    • Works with the Strategic Initiatives team in coordinating the CEO’s outreach activities
    • Follows up on contacts made by the CEO and supports the cultivation of ongoing relationships
    • Edits all, and creates acknowledgement letters from the President to donors

Self Development

  • Participates in a minimum of 12 hours of on-going self development training per year.

Physical Effort

  • Position routinely requires lifting of moderately heavy items such as laptop, training manuals, or arranging tables for training classes (up to 40 pounds) and/or very long periods of standing for training and recruiting  on a routine basis.

Qualifications

  • 5+ years’ experience as an executive assistant or office manager; some college or degree preferred
  • Non-profit experience preferred
  • Strong communication and interpersonal skills and written communication skills
  • Proficient with applicant tracking systems, spreadsheets, internet and email software 
  • Demonstrated ability to motivate and direct others
  • Possess a commitment to inclusiveness and an ability to work effectively with diverse groups, including key community leaders and organizations
  • Decisive, innovative and proactive decision making with strong vision and implementation skills as well as well-developed crisis management and time management skills 
  • Must be able to work effectively and harmoniously with donors, volunteers and staff 
  • Strong ability to build and maintain effective working relationships
  • Effective problem solving and decision making skills
  • Ability to multi-task, prioritize work, and meet deadlines 
  • Solid working knowledge of MS Office application

Knowledge, Skills, and Attitude

  • Problem Solving Expertise – This area focuses on the rational approach to the processes involved in identifying and defining problems, generating and selecting solution strategies, and reducing performance gaps through implementation and problems prevention. It includes theoretical, complex, longer-term problem solving and operational, shorter-term problem solving methodologies as well as effective decision making skills. (E.g. problem identification, risk analysis, solution generation, prioritization, goal setting, conflict resolution, data gathering, problem prevention).
  • Self Management Capabilities – Exhibits behavior on a daily basis that reflects professionalism, maturity and overall alignment with values.  This area focuses on the degree to which an individual appropriately modifies their natural behaviors and actions to most effectively fit the situation they are dealing with. It includes; “Fitting ourselves to the Job” versus “fitting the job to ourselves”; making sure that we don’t “overuse” our natural strengths and talents; taking the self initiative to continuously improve ourselves and insuring that we take actions that “need” to be taken versus taking actions that we “like” to take (e.g. How we adapt, listen, speak, question, seek feedback, manage time and take initiative).
  • Planning Skills – Analyzes current strategies for effectiveness and creates new strategies if necessary to achieve goals.  Monitors the effectiveness of current planning methods and revises methods as needed.  This area focuses on the skills used to establish monitor and schedule short-term and long-term plans that are comprehensive, realistic and effective in achieving goals. It includes:  structuring self and others efforts to attain maximum productivity by establishing and monitoring deadlines, milestones, tasks, community and volunteer resources and visioning.

All interested candidates should submit by email both a cover letter and resume to mgonzales@casa-satx.org for considerations for this position.  This posting will remain open until the position is filled. Please state Executive Assistant to the CEO in the subject line of the email.

 

 

 

Grants Manager

Location: CASA, San Antonio, TX 78212 
Employment Type: Full Time 
Pay Rate: $45,000 - $50,000
Reports to: VP of Development 
Supervises: N/A 
FLSA: Exempt

Job Description

The Grants Manager is primarily responsible for ensuring the organization’s revenue budget is achieved through oversight of grant activity. This position manages creation, research, initiation, reporting, payments, change requests, close out, and other administrative issues for a portfolio of active grants. The Manager also ensures that grant records are complete and current and that CASA meets all requirements of the grant by responding quickly, efficiently and professionally to grantors and institutional inquiries and requests. The Manager provides administrative review and evaluation of annual progress and helps identify opportunities for process improvement and enhancements to expand and/or increase grantor relations. This position demonstrates and champions alignment with company’s vision, mission, and values in daily work actions and shows a commitment to and support of diversity by complying with CASA’s EEO policies, regulations, and procedures. This position also accepts all other related and relevant duties as assigned.

Grant Writing

  • Generates all necessary written documents requesting funding for CASA, to include but not limited to: letters of inquiry/interest (LOIs); grant applications; narrative proposals; and required attachments.
  • Research and write proposals to private foundations, state, and federal agencies and corporations, persuasively communicating the organization’s mission and programs to potential funders
  • Synthesize complex information into clear and concise letters of inquiry, grand proposals, funder reports and briefing papers
  • Revise and edit all proposals
  • Prioritizing projects to keep multiple projects moving in a timely manner, meet deadlines and manage supplemental material required for proposals

Grant Management

  • Identify and track reporting guidelines for each grant awarded
  • Establishing and maintaining personal contact and relationships with foundation contacts and program officers 
  • Ensures that all key grantor contacts are entered into Raiser’s Edge and grant-related information is kept up-to-date.
  • Conducts and provides prospect research of grant-making organizations (local, state and national), and analyzes them to identify likely funding sources necessary for achieving revenue goals.
  • Maintains a comprehensive schedule of grants to ensure timely submission of letters of inquiry, proposal deadlines, reporting requirements, amounts budgeted, amount requested, and amount awarded.
  • Completes reports required by grantors on usage of grant funds and ensures CASA’s compliance with all grant contracts.
  • Maintains all grant files, both hard copy and on the public network hard drive, for all of the above mentioned areas of responsibility.
  • Writes and submits monthly report on all grant activities and awards.

Client/Donor Interaction

  • Acts as champion for the sustainable model of fundraising.
  • Cultivates relationships with key personnel or contacts from potential funding organizations, foundations, and assigned corporations through written and verbal communication, as well as all necessary follow-up and reporting.
  • When applicable, submits grant/grantor-related articles for inclusion in volunteer and donor newsletters, as well as the organization’s annual report.

Self Development

  • Attend One Information Session and New Advocate Training as part of understanding the CASA mission
  • Participates in a minimum of 12 hours of on-going self development training per year.

Qualifications

  • Bachelor’s degree and 5+ years of experience with grants administration required.
  • Highly self-motivated and able to work independently 
  • Excellent written communication skills, including the ability to write clear, structured, articulate, and persuasive proposals 
  • Excellent written communication skills, including excellent editing and proofreading
  • Excellent organizational skills and attention to detail 
  • Strong oral communication skills
  • Proficient with grant tracking/management systems, spreadsheets, Internet and donor software (Raiser's Edge). 
  • Possesses a commitment to inclusiveness and an ability to work effectively with diverse groups, including key community leaders and organizations.
  • Strong interpersonal skills and an ability to work effectively and harmoniously with donors, volunteers and staff.
  • Demonstrated ability to excel in a collaborative environment.

Knowledge, Skills, and Attitude

Influencing Capabilities - Initiates, facilitates, and engages in open, productive communication to advance the mission and promote values alignment. This area deals with the skills involved in accomplishing work results with and through people by interacting with or influencing them individually or in groups. It includes: managing, motivating and developing professional staff members on a day-to-day basis; providing directive skills and methods including structuring modification of behaviors; providing supportive skills and methods; listening; asking open-ended questions; and ensuring reinforcement of behaviors (e.g. role clarification, team building, delegating, collaboration).

Technical Expertise - Demonstrates leadership capability through job performance and values alignment. This area focuses on the specific technical expertise required for this job position. This includes knowledge and experience with the following: CASA policies and practices; management of information; fundraising techniques; and values based leadership tools and processes.

Problem Solving Expertise – This area focuses on the rational approach to the processes involved in identifying and defining problems, generating and selecting solution strategies, and reducing performance gaps through implementation and problems prevention. It includes theoretical, complex, longer-term problem solving and operational, shorter-term problem solving methodologies as well as effective decision making skills (e.g., problem identification, risk analysis, solution generation, prioritization, goal setting, conflict resolution, data gathering, problem prevention).

Self Management Capabilities - Exhibits behavior on a daily basis that reflects professionalism, maturity and overall alignment with values. This area focuses on the degree to which an individual appropriately modifies their natural behaviors and actions to most effectively fit the situation they are dealing with. It includes taking the self-initiative to continuously improve ourselves.

Planning Skills - Analyzes current strategies for effectiveness and creates new strategies if necessary to achieve goals. Monitors the effectiveness of current planning methods and revises methods as needed. This area focuses on the skills used to establish monitor and schedule short-term and long-term plans that are comprehensive, realistic and effective in achieving goals. It includes structuring self and others efforts to attain maximum productivity by establishing and monitoring deadlines, milestones, tasks, and community and volunteer resources.

All interested candidates should submit by email both a cover letter and resume to amulholland@casa-satx.org for considerations for this position.  This posting will remain open until the position is filled. Please state Grant Manager in the subject line of the email.

 

 

 

Director of Programs

Location:  Child Advocates San Antonio 
Employment Type:  Full time
Pay Rate: TBD
Reports to:  Chief Executive Officer 
FLSA:  Exempt

Job Description

Reporting directly to the President and CEO, the Director of Programs is primarily responsible for ensuring the strategic plan is executed via the assurance of programmatic quality. Key responsibilities include oversight and support of Team Managers, Advocate Supervisors, and Volunteer Advocates. The Director provides clear directions, motivates and challenges direct reports; delegates effectively, applies clear and consistent performance standards, and supervises volunteers in their role as advocates of children. The Director demonstrates and champions alignment with company’s vision, mission, and values in daily work actions and demonstrates a commitment to and support of diversity by complying with CASA’s EEO policies, regulations and procedures.

Leadership

  • Provides staff with clear direction to follow their job duties
  • Inspires a shared vision, appeals to employee’s values and motivates them to execute CASA’s mission
  • Promotes alignment of all staff and volunteers with CASA mission, vision, values and plans
  • Conducts regular meetings with staff
  • Develops and guides staff to ensure organizational goals and outcomes are achieved
  • Monitors employees development goals an and addresses, as needed, any improvement
  • Sets a personal example of professionalism and expectations
  • Creates an encouraging environment that results in employee retention and growth
  • Ensures strong interpersonal relationships between all staff members

Management

  • Selects, evaluates and develops CASA staff in order to maintain a competent, committed, and highly productive staff.
  • Directs the activities of individuals toward the achievement of organizational goals. 
  • Use of rules, regulations, and formal authority to guide performance to include budgets, statistical reports and performance evaluations to regulate behavior and results.
  • Effectively and efficiently use of limited organizational resources to achieve organizational goals and increase productivity.  
  • Ensures employees have the materials, equipment and development opportunities and other resources to learn, grow, and be successful.
  • Effectively handles and documents employee disciplinary issues in an effective manner, focuses on coaching for improved performance.
  • Completes employee performance evaluations, conducts performance discussions and submits required paperwork to HR on time.
  • Develops direct reports to ensure HR activities are executed with effectiveness, reporting standards are met through the monitoring of quality assurance and other internal data gathering processes, and administration priorities (filing systems, database use, etc.) are effectively managed.
  • Monitors and provides documentation on monthly report to CEO.
  • File Quality Assurance: 
    • Develops direct reports to ensure program activities are executed with effectiveness, reporting standards are met through the monitoring of quality assurance and other internal data gathering processes, and program administration priorities (filing systems, database use, etc.) are effectively managed.
    • Complies with National and Texas CASA standards.
    • Monitors internal file QA process
    • Texas CASA QA review receives no violations of zero tolerance items. 
  • Volunteer Retention: 
    • Studies, monitors, and gives feedback on volunteer retention statistics. 
    • Works with all staff to develop methods to increase volunteer retention.
    • Nominates volunteers for applicable internal and community recognition awards. 
    • Develops volunteer ownership and leadership over SHARE group meetings.
    • Assists in the identification of feature articles on individual volunteers.
    • Develops opportunities to expand volunteer recognition throughout the community. 
    • Develops and implement methods to accommodate challenges that impact constancy.
    • Ensures staff supervising volunteers hold group cultivation meetings quarterly.


Self Development

  • Participates in a minimum of 12 hours of on-going self development training per year.

Physical Effort

  • Position routinely requires lifting of moderately heavy items such as laptop, training manuals, or arranging tables for training classes (up to 40 pounds) and/or very long periods of standing for training and recruiting  on a routine basis.

Qualifications

  • 5+ years’ experience as an office manager; 4-year degree required
  • Non-profit experience required
  • Strong communication and interpersonal skills and written communication skills
  • Proficient with applicant tracking systems, spreadsheets, internet and email software 
  • Demonstrated ability to motivate and direct others
  • Possess a commitment to inclusiveness and an ability to work effectively with diverse groups, including key community leaders and organizations
  • Decisive, innovative and proactive decision making with strong vision and implementation skills as well as well-developed crisis management and time management skills 
  • Must be able to work effectively and harmoniously with donors, volunteers and staff 
  • Strong ability to build and maintain effective working relationships
  • Effective problem solving and decision making skills
  • Ability to multi-task, prioritize work, and meet deadlines 
  • Solid working knowledge of MS Office application

Knowledge, Skills, and Attitude

  • Problem Solving Expertise – This area focuses on the rational approach to the processes involved in identifying and defining problems, generating and selecting solution strategies, and reducing performance gaps through implementation and problems prevention. It includes theoretical, complex, longer-term problem solving and operational, shorter-term problem solving methodologies as well as effective decision making skills. (E.g. problem identification, risk analysis, solution generation, prioritization, goal setting, conflict resolution, data gathering, problem prevention).
  • Self Management Capabilities – Exhibits behavior on a daily basis that reflects professionalism, maturity and overall alignment with values.  This area focuses on the degree to which an individual appropriately modifies their natural behaviors and actions to most effectively fit the situation they are dealing with. It includes; “Fitting ourselves to the Job” versus “fitting the job to ourselves”; making sure that we don’t “overuse” our natural strengths and talents; taking the self initiative to continuously improve ourselves and insuring that we take actions that “need” to be taken versus taking actions that we “like” to take (e.g. How we adapt, listen, speak, question, seek feedback, manage time and take initiative).
  • Planning Skills  – Analyzes current strategies for effectiveness and creates new strategies if necessary to achieve goals.  Monitors the effectiveness of current planning methods and revises methods as needed.  This area focuses on the skills used to establish monitor and schedule short-term and long-term plans that are comprehensive, realistic and effective in achieving goals. It includes:  structuring self and others efforts to attain maximum productivity by establishing and monitoring deadlines, milestones, tasks, community and volunteer resources and visioning.

All interested candidates should submit by email both a cover letter and resume to mgonzales@casa-satx.org for considerations for this position.  This posting will remain open until the position is filled. Please state Director of Programs in the subject line of the email.