Story of Hope: Carol Wratten

Advocate Impact Story


I began working with CASA in 2017 and recently completed my fourth assignment. The case ended this past week with the children reunifying with their mother after a year and a half. This was the best outcome for both Ms. Smith and her children. While there sure are lots of challenges for them in the future, their situation is much improved from the time of removal, and I am hopeful about the future of these beautiful children.


I have found each of my CASA cases challenging in its own way. This one was especially so because my effectiveness was dependent on my ability to establish a relationship with the children’s biological mother. Ms. Smith is a vulnerable, wounded young woman who has a very hard time trusting anyone. She is often openly hostile in situations when she is uncomfortable. Initially she could only see the differences between us and believed that I was there to judge her. She resented my involvement with the children and voiced many times that she wished I did not have the ability to see her children.


The children- Jonas (7), Maise (4) and Coty (2) were placed back with Ms. Smith 6 months ago after their fourth placement broke down. At that time the children were confused, defiant of authority, and acted out frequently. The oldest child was withdrawn, had been easily drawn into fights at the Children’s Shelter and did not make friends. The other 2 children had also been difficult to manage and were experiencing delays in speech and other developmental milestones.  

When the children were placed back with their mother Ms. Smith initially refused to let me visit with the children at all. This was very disappointing as I had spent a lot of time with the children during the previous 6 months and really wanted them to know that I was a reliable source of support for them. I seriously considered withdrawing from the case as I didn’t see how I could be effective in my role.


My supervisor and the CPS worker (Marla) both encouraged me to hang on. Marla and I had been a good team up until this point. I had spent a lot of time with Marla when she was first assigned to this case and communicated with her regularly. I was able to give Marla details about the children’s progress (or regression) not present in her records and help her with when she first took over this case as the third CPS worker. I was able to visit with various people involved with children and alert her to things that needed to be addressed like breakdowns in continued services- counseling and ECI- when the children changed placements.


I continued to reach out to Ms. Smith and accompanied Marla on a visit to the home. The children were excited to see me, and we had a great visit. After that Ms. Smith did permit visits in their home, though she still would not allow me to take the children out or visit Jonas at school. I saw the children every few weeks and was able to help celebrate their birthdays, read books, play games, take walks, and interact with extended family members present during these visits. I could see that back with their mother the children’s behavior gradually improved. Jonas began first grade and was making friends. Maise was learning her colors and shapes and Coty’s speech was improving, though still delayed.


Ms. Smith was overwhelmed at first with the demands of 3 active young children as well as her lack of social support and precarious financial situation. Over the last 6 months she has begun to become more confident in herself with the reassurance and accountability provided by her mother, CPS worker and church and me. It is always hard to walk away from a vulnerable family knowing that problems persist. I am hopeful for them and grateful for the support of my supervisor in encouraging me to stick it out to see the hope. 

By bfines June 5, 2025
My name is Dan Williams, and I am the CASA for an amazing 17-year-old young man. This is my first case as a CASA, and the experience has not only been inspiring and motivating—it has opened my eyes to the urgent needs of our transitioning and aging-out teens. When I first met him in November, he was 16 (turning 17 just three weeks later) and enrolled in 9th grade at a public school. He told me he was doing fine and passing everything. But when I contacted the school, I learned he was actually failing all his classes, chronically absent, and when present, often asleep or in trouble for aggressive behavior toward peers and teachers. He was on juvenile probation and living with a girlfriend who wasn’t enrolled in school and didn’t want to return home. Despite all this, he was polite and pleasant during our first visit. But I could tell he was used to playing a role—one he had likely rehearsed for every new CASA, caseworker, or probation officer in his life. He had seen a revolving door of authority figures, each just checking a box. So I told him then and there: I wasn’t going anywhere unless he wanted me to. I said, “If you're 38 and want advice, I hope you'll feel you can call me—like I’m family.” Before I left, he gave me a hug. With guidance from my CASA supervisor, I connected with his PAL (Preparation for Adult Living) coordinator, and together we scheduled a meeting at the Gervin Academy, a credit-recovery program. We gathered with his teacher, an administrator, his foster mom, and his PAL coordinator to explore his education options. He lit up with motivation and committed to putting in the effort to earn his high school diploma—his target: September 2026. His PAL coordinator provided a laptop for at-home schoolwork. Soon after, his parole officer—so impressed with his progress—spoke positively about him in court, and his probation was lifted. He told me, “I don’t want anything to do with that life anymore—no drugs, no fighting, no stealing.” He’s focused on his future and dreams of starting his own business. Gervin Academy enrolled him in life skills courses with Uber transportation to and from class—and even paid him to attend, like an internship. His PAL coordinator also enrolled him in an independent living program that will eventually offer him his own apartment or a shared living space. We often talk about how our surroundings influence us, and how wise decision-making is critical at this stage. Once he earns his diploma, he’ll be eligible to pursue HVAC certification at St. Philip’s College. We also scheduled an appointment at SA Threads, a nonprofit that provides new clothes, shoes, backpacks, and hygiene items to foster youth. He left with bags of essentials and the biggest smile. We got him a state ID, and he felt grown-up placing it in his new wallet next to his debit card from a local bank that allows 17-year-olds to open personal accounts. He was so proud. He confided in me about mental health struggles, including the antidepressants he was prescribed in juvenile detention—medications that left him feeling like a zombie. He’d been given the same prescriptions again but had stopped taking them, and said he felt better. I submitted a recommendation to the judge requesting a medication reassessment, and his therapist eventually discontinued the prescriptions. He thanked me and told me he felt like himself again—and I could see his trust in the system beginning to rebuild. There have been tough moments, too. I had to file a report with CPS about his 15-year-old girlfriend living in the foster home. Though his foster mom allowed it, the girl’s mother had said she wouldn’t take her back. CPS intervened, supported the reunification of the girl with her mother, and she eventually went home. Although they’re “just friends” now, I know he still loves her. That can be healthy with the right guidance. I’ve taken the opportunity to talk with him about respect, boundaries, and how to treat others in a relationship. I often use “brother” as a term of endearment. One day while I was speaking with him, he interrupted me and said, “Dan, you’re more like my dad.” His foster mom later told me he had never had a male figure in his life—especially not one who showed him how to become a man. We talk regularly and spend time together often. Sure, he’s still into tattoos, sagging his pants, silver grillz (“8-on-8,” as he says), and envisions big gold chains in his future—but I love that kid. I’m proud of the man he’s becoming. He teaches me as much as I hope I’m teaching him. Being a CASA Advocate means that while I am advocating the needs of my child, I’m also their mentor, and mentorship must come from love. If I love the child, then I see their future and am excited for them. They will be excited with me and now we can set milestones to get there. For example, asking them who they are in 10 or 15 years from now. Let them fantasize about an amazingly successful version of them in the future and enforce that it can be a reality. Now, teach them the steps to getting there and the immediate priorities. Education, accountability as in faith and family, and behavior that will build or destroy that future for them. Remind them through the process of the future themselves and the spouse and children that depend on their "now" decisions. Celebrate every milestone achievement! And most importantly, our children are used to inconsistency, so show them what consistency means.
By bfines June 5, 2025
Mark Jackson
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