Story of Hope: Caroline Hackspacher

Advocate Impact Story


I moved to San Antonio from Brazil and became a CASA in 2019. Becoming a CASA offered me an experience beyond helping children of abuse and neglect. Although the training was informative, it never could have fully prepared me for the reality of the journey that I would embark. This experience would have an everlasting impact on my life.



In the beginning, everything was new and I often relied on my CASA supervisor for support. The significance of my role was solidified when preparing my first court report. It was then that I understood the importance of conveying objective information, while working towards the legal advocacy of the children.


 I felt one of the toughest moments was conducting the case selection and seeing a detailed account of the abuse and neglect history that brought about the legal case. A particular detail was reading the physical abuse endured by the two children at a tender age of 4 months. Another area of concern was the emotional abuse of the oldest child, which would become more apparent to me during future interactions. I knew these were the children that I chose to support. One of the strengths going into this case was knowing that the children were placed with a fictive kin rather than a foster home.

While gathering information to include in my first court report and assessing the needs of the children, I was reminded that as an advocate I could  make recommendations in order to meet those needs, an example being one of the children had severely poorly kept hair which resulted in matting which caused the child to cry out of frustration. Utilizing my court report, I was able to highlight this concern and lead the Judge to order a haircut to take place immediately. We learned that in general, parents can determine whether or not a haircut can occur. In my case, the mother strongly opposed.  When it comes to advocacy for the children there is no small matter if it alleviates their discomfort and leads to a resolution especially for the situations we so easily take for granted. 


While assigned to my case for 16 months I was able to assess the medical needs of the children. When I first met one of the children, it was apparent that he struggled to make eye contact and seemed to keep his distance from me. Prior to my first meeting, I was aware of his speech delay, however through consistent monthly interactions it became evident that he struggled with his verbal communication and could not maintain eye contact. After some months, he started to feel more comfortable and I could tell the relationship between him and I developed deeper. I began visiting them more often because I noticed that simply observing and frequent contact with younger children who do no talk would be helpful. From my observations along with records review, my next steps focused on the medical advocacy which was recommending the start of speech therapy sessions; which were needs that were emphasized through my court report. I was able to have consistent communication with CPS, the providers, and his teachers. Through communication with his teacher, I was able to gather information of his personality, talents and achieved milestones. Establishing a positive relationship with his teacher was important in order to verify if he was receiving services and making progress.


One of the youngest children had to be examined by a hand specialist who confirmed that corrective surgery would be needed to address two immobile fingers on her right hand. CPS approved and this became another medical advocacy which I closely followed. 


One of the biggest challenges encountered was determining the children’s legal permanency. I have been very pleased with their placement which was very safe and nurturing. Knowing that placements can change and even siblings could be separated from each other, I was glad that this did not happen in my case. The challenge was seeing the children so happy and well taken care by fictive kin and I questioned if the parents could have these children back. The last few months on the case, I decided to pursue more information that could lead me to a final decision as trial was coming up. I was encouraged by my CASA supervisor to observe as many parent child visits as possible. These observations would prove to be crucial with providing firsthand knowledge. Although both parents completed their family plan of service, had housing and part-time jobs, the children appeared bonded to father but not to mother. Most importantly, I also did not perceive that mother demonstrated a change in behavior throughout her case.  After a careful review, I made the recommendation that the children remain in kinship placement with sole managing conservatorship and that parents have possessory conservatorship. The court agreed and also made the decision of preserving parental rights with the possibility of future relationship with the children as deemed appropriate.


I found that my case had a happy ending and it was very successful due to having a partnership with the CPS caseworker, ad litem, fictive kin and all the providers. I truly believe that working together made it possible to give the children permanency and normalcy. 

By bfines June 5, 2025
My name is Dan Williams, and I am the CASA for an amazing 17-year-old young man. This is my first case as a CASA, and the experience has not only been inspiring and motivating—it has opened my eyes to the urgent needs of our transitioning and aging-out teens. When I first met him in November, he was 16 (turning 17 just three weeks later) and enrolled in 9th grade at a public school. He told me he was doing fine and passing everything. But when I contacted the school, I learned he was actually failing all his classes, chronically absent, and when present, often asleep or in trouble for aggressive behavior toward peers and teachers. He was on juvenile probation and living with a girlfriend who wasn’t enrolled in school and didn’t want to return home. Despite all this, he was polite and pleasant during our first visit. But I could tell he was used to playing a role—one he had likely rehearsed for every new CASA, caseworker, or probation officer in his life. He had seen a revolving door of authority figures, each just checking a box. So I told him then and there: I wasn’t going anywhere unless he wanted me to. I said, “If you're 38 and want advice, I hope you'll feel you can call me—like I’m family.” Before I left, he gave me a hug. With guidance from my CASA supervisor, I connected with his PAL (Preparation for Adult Living) coordinator, and together we scheduled a meeting at the Gervin Academy, a credit-recovery program. We gathered with his teacher, an administrator, his foster mom, and his PAL coordinator to explore his education options. He lit up with motivation and committed to putting in the effort to earn his high school diploma—his target: September 2026. His PAL coordinator provided a laptop for at-home schoolwork. Soon after, his parole officer—so impressed with his progress—spoke positively about him in court, and his probation was lifted. He told me, “I don’t want anything to do with that life anymore—no drugs, no fighting, no stealing.” He’s focused on his future and dreams of starting his own business. Gervin Academy enrolled him in life skills courses with Uber transportation to and from class—and even paid him to attend, like an internship. His PAL coordinator also enrolled him in an independent living program that will eventually offer him his own apartment or a shared living space. We often talk about how our surroundings influence us, and how wise decision-making is critical at this stage. Once he earns his diploma, he’ll be eligible to pursue HVAC certification at St. Philip’s College. We also scheduled an appointment at SA Threads, a nonprofit that provides new clothes, shoes, backpacks, and hygiene items to foster youth. He left with bags of essentials and the biggest smile. We got him a state ID, and he felt grown-up placing it in his new wallet next to his debit card from a local bank that allows 17-year-olds to open personal accounts. He was so proud. He confided in me about mental health struggles, including the antidepressants he was prescribed in juvenile detention—medications that left him feeling like a zombie. He’d been given the same prescriptions again but had stopped taking them, and said he felt better. I submitted a recommendation to the judge requesting a medication reassessment, and his therapist eventually discontinued the prescriptions. He thanked me and told me he felt like himself again—and I could see his trust in the system beginning to rebuild. There have been tough moments, too. I had to file a report with CPS about his 15-year-old girlfriend living in the foster home. Though his foster mom allowed it, the girl’s mother had said she wouldn’t take her back. CPS intervened, supported the reunification of the girl with her mother, and she eventually went home. Although they’re “just friends” now, I know he still loves her. That can be healthy with the right guidance. I’ve taken the opportunity to talk with him about respect, boundaries, and how to treat others in a relationship. I often use “brother” as a term of endearment. One day while I was speaking with him, he interrupted me and said, “Dan, you’re more like my dad.” His foster mom later told me he had never had a male figure in his life—especially not one who showed him how to become a man. We talk regularly and spend time together often. Sure, he’s still into tattoos, sagging his pants, silver grillz (“8-on-8,” as he says), and envisions big gold chains in his future—but I love that kid. I’m proud of the man he’s becoming. He teaches me as much as I hope I’m teaching him. Being a CASA Advocate means that while I am advocating the needs of my child, I’m also their mentor, and mentorship must come from love. If I love the child, then I see their future and am excited for them. They will be excited with me and now we can set milestones to get there. For example, asking them who they are in 10 or 15 years from now. Let them fantasize about an amazingly successful version of them in the future and enforce that it can be a reality. Now, teach them the steps to getting there and the immediate priorities. Education, accountability as in faith and family, and behavior that will build or destroy that future for them. Remind them through the process of the future themselves and the spouse and children that depend on their "now" decisions. Celebrate every milestone achievement! And most importantly, our children are used to inconsistency, so show them what consistency means.
By bfines June 5, 2025
Mark Jackson
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