Story of Hope: Caroline Hackspacher

Advocate Impact Story


I moved to San Antonio from Brazil and became a CASA in 2019. Becoming a CASA offered me an experience beyond helping children of abuse and neglect. Although the training was informative, it never could have fully prepared me for the reality of the journey that I would embark. This experience would have an everlasting impact on my life.



In the beginning, everything was new and I often relied on my CASA supervisor for support. The significance of my role was solidified when preparing my first court report. It was then that I understood the importance of conveying objective information, while working towards the legal advocacy of the children.


 I felt one of the toughest moments was conducting the case selection and seeing a detailed account of the abuse and neglect history that brought about the legal case. A particular detail was reading the physical abuse endured by the two children at a tender age of 4 months. Another area of concern was the emotional abuse of the oldest child, which would become more apparent to me during future interactions. I knew these were the children that I chose to support. One of the strengths going into this case was knowing that the children were placed with a fictive kin rather than a foster home.

While gathering information to include in my first court report and assessing the needs of the children, I was reminded that as an advocate I could  make recommendations in order to meet those needs, an example being one of the children had severely poorly kept hair which resulted in matting which caused the child to cry out of frustration. Utilizing my court report, I was able to highlight this concern and lead the Judge to order a haircut to take place immediately. We learned that in general, parents can determine whether or not a haircut can occur. In my case, the mother strongly opposed.  When it comes to advocacy for the children there is no small matter if it alleviates their discomfort and leads to a resolution especially for the situations we so easily take for granted. 


While assigned to my case for 16 months I was able to assess the medical needs of the children. When I first met one of the children, it was apparent that he struggled to make eye contact and seemed to keep his distance from me. Prior to my first meeting, I was aware of his speech delay, however through consistent monthly interactions it became evident that he struggled with his verbal communication and could not maintain eye contact. After some months, he started to feel more comfortable and I could tell the relationship between him and I developed deeper. I began visiting them more often because I noticed that simply observing and frequent contact with younger children who do no talk would be helpful. From my observations along with records review, my next steps focused on the medical advocacy which was recommending the start of speech therapy sessions; which were needs that were emphasized through my court report. I was able to have consistent communication with CPS, the providers, and his teachers. Through communication with his teacher, I was able to gather information of his personality, talents and achieved milestones. Establishing a positive relationship with his teacher was important in order to verify if he was receiving services and making progress.


One of the youngest children had to be examined by a hand specialist who confirmed that corrective surgery would be needed to address two immobile fingers on her right hand. CPS approved and this became another medical advocacy which I closely followed. 


One of the biggest challenges encountered was determining the children’s legal permanency. I have been very pleased with their placement which was very safe and nurturing. Knowing that placements can change and even siblings could be separated from each other, I was glad that this did not happen in my case. The challenge was seeing the children so happy and well taken care by fictive kin and I questioned if the parents could have these children back. The last few months on the case, I decided to pursue more information that could lead me to a final decision as trial was coming up. I was encouraged by my CASA supervisor to observe as many parent child visits as possible. These observations would prove to be crucial with providing firsthand knowledge. Although both parents completed their family plan of service, had housing and part-time jobs, the children appeared bonded to father but not to mother. Most importantly, I also did not perceive that mother demonstrated a change in behavior throughout her case.  After a careful review, I made the recommendation that the children remain in kinship placement with sole managing conservatorship and that parents have possessory conservatorship. The court agreed and also made the decision of preserving parental rights with the possibility of future relationship with the children as deemed appropriate.


I found that my case had a happy ending and it was very successful due to having a partnership with the CPS caseworker, ad litem, fictive kin and all the providers. I truly believe that working together made it possible to give the children permanency and normalcy. 

By bfines December 10, 2025
Jimmy and Mary Young eagerly began their second case in August 2024. The children—Chris, 11; Emily, 9; and Sofia, 7—were in the care of the Department due to neglectful supervision by their mother, who struggled with alcohol dependency and depression. She had left the children unattended to travel to Port Aransas to drink and go fishing. In addition, the home environment was observed to be in disarray, with minimal food, posing a risk to the children’s well-being. The mother was arrested on three counts of abandonment of a child. The children’s father had passed away from cancer a few months earlier, in March 2024. The children were initially placed with their grandmother, who decided after a few weeks that she could not care for them. They were then placed with an uncle, who gave notice within two weeks. Subsequently, the children were placed together at Boysville, where they remained for the duration of the case. Although the children had already experienced two moves in just one month, the Youngs were optimistic about their placement at Boysville. The children from Jimmy and Mary’s first case had also been placed at Boysville, so the Youngs were familiar with the facility and had established a good rapport with the staff. From the beginning, Mr. Jimmy introduced himself to all parties involved in the case, exchanged phone numbers with the caseworker and the children’s attorney, and maintained close communication with them during the children’s moves. Once the children were placed at Boysville, Mr. Jimmy contacted the case manager and counselors there to inquire about setting up therapy and enrolling the children in school. The Youngs advocated for transportation to and from school, and the children were approved to ride the school bus. They also recommended bereavement therapy to help the children cope with the loss of their father. Mr. Jimmy learned about a summer camp at the Children’s Bereavement Center, made a few calls, and successfully registered the children to attend. Throughout the duration of the case, the Youngs visited the children monthly, maintained close contact with the CPS caseworkers, updated the children’s attorney after visits, and remained in frequent contact with the children’s therapists and teachers. They advocated for tutoring and addressed behavioral concerns with the children’s therapists. The Youngs documented everything in Optima, wrote court reports, and attended several CASA training courses to stay informed and further their knowledge of child welfare. They also chose to attend court in person to maintain face-to-face contact with the judge, other parties on the case, and the children’s mother. One particularly notable aspect of this case was the Youngs’ consistent communication and engagement with the children’s mother. After their initial meeting, the Youngs maintained regular contact with her, inquiring about her progress in services, employment, and housing. They frequently encouraged her to continue and complete her services, checked in after court hearings, and provided moral support—offering her hope. During the previous Christmas, Jimmy and Mary sent the mother a recording of the children singing Christmas carols, delivered messages from the children, and shared photos of special events. During phone calls or family visits, they listened patiently, giving her space to express herself. Within a few months, the mother opened up to them about the children’s father and his cancer diagnosis, sharing how it was discovered and discussing his passing. As the mother continued working on her services, Jimmy and Mary cheered her on, reminding her that her efforts were for the sake of reuniting with her children. At the merits hearing in September, the Youngs, in agreement with CPS, recommended an extension to allow the mother more time to maintain sobriety, begin extended visits with the children, and possibly start overnight, unsupervised visits. The extension was granted, as the mother had completed all her services and maintained stable employment and housing. Weekend visits began, and by late September, the mother continued testing negative for substances. The children were placed with her on a monitored return. Jimmy and Mary visited the children in the home for the following two months, providing CPS, the children’s attorney, and the court with very positive feedback. The children were happy, thriving, and their needs were being met. The Youngs provided their final recommendation of reunification in court in late November, and the judge granted reunification, dismissing CPS from the case.  It was the Youngs’ consistent communication and encouragement toward this young mother that led to the successful reunification. They followed up after hearings, facilitated communication between the mother and caseworkers when the relationship felt strained, and provided the mother the opportunity to share her perspective without judgment—all while encouraging her to do her best for her children.
By bfines December 10, 2025
Alice Babine
Show More