Story of Hope: Jeff & Janice Ivey
November Advocate Impact Story
Written By: Jeff & Janice's Advocate Supervisor
In May 2019, a month after Jeff and Janice Ivey became CASA Advocates, they met with their supervisor to discuss what their first case would be. After expressing interest in advocating for a large sibling group, they were placed on a case with six children, ages ranging from 1-13 years old.
Jeff and Janice hit the ground running and immediately began to gather information. At this time, the children were in two different placements. Five were placed at the Children’s Shelter, and one was with his biological father. The Ivey’s visited the children regularly and quickly built a bond with each of them. They maintained contact with the CPS Caseworker, the kids’ Case Manager, the parents, and others who could offer insight to what the children had experienced. Additionally, they obtained all medical, dental, and educational records to review and determine the best way to assist these children.
[Jeff and Janice] maintained contact with the CPS Caseworker, the kids’ Case Manager, the parents, and others who could offer insight to what the children had experienced.
Jeff and Janice recognized the importance of both individual outings with the children as well as smaller sibling visits to allow the children an opportunity to bond with them and with each other. Approximately one month into the case, the CPS Caseworker sent an email to their CASA Supervisor describing the positive impacts they had already made, and what a pleasure it had been to work with Jeff and Janice.
During one visit, Jeff noticed that the little boy living with his father was complaining of back pain. Jeff inquired and soon discovered that the boy did not have a mattress. He had been sleeping on a box spring with a few pillows. Jeff immediately called his CASA Supervisor and together went into action. Within the same week, they were able to find and deliver a gently used twin sized bed with brand new sheets for the boy to sleep on. Jeff was beaming with excitement when he told his Supervisor how thankful the little boy was when he received the bed and expressed how he had “never had a real bed before.” The father of the young boy was equally as thankful. He stated that he was doing the best he could for his son, but that the bed was something that he had not been able to afford.
Jeff inquired and soon discovered that the boy did not have a mattress. He had been sleeping on a box spring with a few pillows.
Meanwhile, the other five children, who had been at the shelter, were now placed in two different foster homes. Jeff and Janice observed that the older girls were drastically behind in their education, and so made sure to provide special care and attention when it was time for the children to attend school. They accompanied all the children when they were being registered at their individual schools, and made it a priority to advocate and secure tutoring for the children. Janice even takes the time to transport the oldest child back and forth each day to the school she was in before entering foster care so she can maintain some normality in her life. They continue to be present at every parent / teacher conference and parental visitation to ensure that the children are never alone.
Jeff and Janice have encouraged these children and have given them hope. The parents have even asked them if they would remain in contact with the family, once permanency has been determined. We are grateful for Jeff and Janice and all they have done and continue to do on behalf of their CASA kids!
Help us provide more Advocates like Jeff and Janice who are willing to go above and beyond to provide a voice for children in foster care.
Fund a Hope
Pictured, left to right, JoAnn, Yvonne, Lorena, Mackenzie, Michelle, Stephanie, and Dan At CASA, our vision is to serve every child in foster care with a dedicated advocate. While an incredible volunteer serves most children, our new team of Staff Advocates helps expand our capacity to serve children with extremely challenging cases. Staff Advocates help fill critical gaps by taking on cases that often require more intensive coordination and support. These may include larger sibling groups, children with multiple placements, cases connected to specialty courts, or youth placed outside of Bexar County, sometimes even in other cities or states. By supporting these more complex situations, Staff Advocates ensure that children still receive consistent advocacy and attention when additional time or specialized support is needed. Our team includes six Staff Advocates and one Team Lead, all trained employees who work directly with children and families involved in the child welfare system. Thanks to funding from Bexar County and the John R. & Greli N. Less Charitable Trust , the Staff Advocate program has served 126 children in the past year who might not otherwise have had CASA’s brand of consistent, caring advocacy. We are also delighted to announce funding from National CASA/GAL Association to partially support the program in the coming year. In addition to their casework, our Staff Advocates support the Recruitment Department by helping raise awareness about advocacy opportunities in the community. Because they work directly with children and the court system, they bring valuable, real-life insight into what advocacy truly looks like. Staff Advocates have joined the recruitment team at several community events, including Coffee Shop Info Sessions, Comic Con, Faith-based markets, and National Night Out. At these events, they answer questions, share their experiences, and help potential volunteers better understand what it means to advocate for a child in foster care. They bring a firsthand perspective full of authenticity and impact for those considering becoming CASA volunteers. Impact in the Community During our past fiscal year starting July 2025, our Staff Advocates have served 126 children, including 23 children who were placed outside of Bexar County. Since its inception in January 2025, the team’s work has contributed to several meaningful outcomes for children and youth, including: 6 successful reunifications with parents , impacting 16 children 2 adoptions , providing permanent homes for 4 children 2 permanency placements for long-term care , supporting 4 children 1 successful transition into adulthood , where a young person is now attending college, employed, and living independently in her own apartment 6 college-bound students supported These outcomes reflect the dedication and commitment our Staff Advocates bring to every case they serve. Thank you, Staff Advocate Team! If you are interested in learning more about becoming a CASA advocate or attending an upcoming information session, we invite you to connect with our Recruitment Team and discover how you can make a difference in a child’s life.
Harrison came into care in January 2021 due to abuse and neglect in the home. The department attempted to implement a few safety plans but to no avail. Ultimately, the parents were unable and unwilling to provide him with a safe and stable home environment, and Harrison was placed into foster care. In June 2025, Staff Advocate, Michelle, was assigned to the case, and he was living with his aunt in Laredo, TX. From day one, Michelle has been dedicated to getting to know Harrison, establishing rapport, and building trust. She would take the time to listen to him and get to know his likes and interests. When she first met him, he was timid and shy but as he gained confidence and became more comfortable, he started to open up to Michelle. He started advocating for himself, asking for a new charger for his laptop to do his schoolwork and started to disclose more important topics such as sensitive issues he was facing with his family. In October 2025, while Michelle was heading to Laredo to visit Harrison, he called her to let her know that he was no longer allowed back into his aunt’s home. There was a placement breakdown happening due to a verbal/physical altercation with his aunt and other family members, and his aunt gave notice to the department that day. Upon arrival at Laredo, Michelle immediately called Harrison’s case worker and attorney to let them know what had just transpired. Due to Harrison being 18 and not officially in extended care, Michelle was met with some pushbacks; however, she persevered and asked what his options were, if any, and how we could help him. Harrison’s team worked together and was able to get the extended care paperwork drafted and completed and Michelle was able to brainstorm with Harrison to find him a temporary home with a close friend until his caseworker could bring him back to San Antonio. Michelle took Harrison to his aunt’s so he could pack his belongings and stay with his friend temporarily. Michelle was so thankful that she could be there for him in his time of need. A few days later, Harrison was back in San Antonio. Harrison is currently thriving in his Supervised Independent Living (SIL) placement and is on track to graduate high school in May. He has plans to attend college for Cosmetology. He has had a tremendous change in his overall mood and is coming into his own as a confident young adult. When asked by Michelle how he feels being at his current placement, his response was “safe” and that’s all Michelle needed to hear to know she was making a positive impact.
