H-E-B Partners Support CASA
H-E-B Partners step up to support San Antonio Community with Child Advocates San Antonio (CASA)

Renowned for its deep-rooted support for the San Antonio community, H-E-B is one of our city’s biggest donors and supporters of families in need. Throughout our community, H-E-B Partners have excelled in their commitment to give back during these unprecedented times - including as CASA Volunteers! Thank You!
CASA Advocates are community volunteers who are assigned to a child (or children) recently removed from their family, due to abuse or neglect, and placed into the foster care system. The CASA Advocate acts as the one constant in that child’s life until they are placed within a permanent family home.
After one month of training, and being sworn in by a judge, CASA Advocates begin their role of advocating for that child. They watchfully ensure that the child is cared for and does not fall through the cracks of an overburdened system. CASA Advocates make monthly visits to children and build trusting relationships with the child(ren). Volunteers make informed recommendations to the judge regarding the child’s physical and emotional well-being. Their Advocate becomes their constant, and most importantly, they bring hope during a dark and scary time.
Karen Schiffmacher, an H-E-B partner for 23 years, has also been a CASA Advocate for over 2 years. She takes pride in the impact she has made for the 3 children on her case, most recently helping her CASA child get accepted into the city’s new college initiative program. “H-E-B has been extremely flexible in allowing me the time I need to attend court dates, meet with other support members, and even pick up the children from school on occasion.” says Karen. “H-E-B also has asked what they can do to help and what items they can provide to my CASA children and their foster homes. They are pretty amazing!”
Karen encourages other H-E-B Partners to become CASA Advocates. “It is a great way to give back, but also to influence, and change a child’s life! We are not only advocates, but also role models for these children. When we advocate, through our own experiences, we allow the children to see there is more to life, and we can connect them to resources to figure out their future path and achieve all of their dreams.”
We love that H-E-B and their Partners have been inspiring supporters of CASA, and we encourage others to consider becoming a CASA Advocate. The only thing required of you is your time. This opportunity not only gives back to the children you work with but will also impact your own life forever. Learn how you can get involved by joining an upcoming information session or training class. For more information, visit www.casa-satx.org or call (210) 225-7070.

Jimmy and Mary Young eagerly began their second case in August 2024. The children—Chris, 11; Emily, 9; and Sofia, 7—were in the care of the Department due to neglectful supervision by their mother, who struggled with alcohol dependency and depression. She had left the children unattended to travel to Port Aransas to drink and go fishing. In addition, the home environment was observed to be in disarray, with minimal food, posing a risk to the children’s well-being. The mother was arrested on three counts of abandonment of a child. The children’s father had passed away from cancer a few months earlier, in March 2024. The children were initially placed with their grandmother, who decided after a few weeks that she could not care for them. They were then placed with an uncle, who gave notice within two weeks. Subsequently, the children were placed together at Boysville, where they remained for the duration of the case. Although the children had already experienced two moves in just one month, the Youngs were optimistic about their placement at Boysville. The children from Jimmy and Mary’s first case had also been placed at Boysville, so the Youngs were familiar with the facility and had established a good rapport with the staff. From the beginning, Mr. Jimmy introduced himself to all parties involved in the case, exchanged phone numbers with the caseworker and the children’s attorney, and maintained close communication with them during the children’s moves. Once the children were placed at Boysville, Mr. Jimmy contacted the case manager and counselors there to inquire about setting up therapy and enrolling the children in school. The Youngs advocated for transportation to and from school, and the children were approved to ride the school bus. They also recommended bereavement therapy to help the children cope with the loss of their father. Mr. Jimmy learned about a summer camp at the Children’s Bereavement Center, made a few calls, and successfully registered the children to attend. Throughout the duration of the case, the Youngs visited the children monthly, maintained close contact with the CPS caseworkers, updated the children’s attorney after visits, and remained in frequent contact with the children’s therapists and teachers. They advocated for tutoring and addressed behavioral concerns with the children’s therapists. The Youngs documented everything in Optima, wrote court reports, and attended several CASA training courses to stay informed and further their knowledge of child welfare. They also chose to attend court in person to maintain face-to-face contact with the judge, other parties on the case, and the children’s mother. One particularly notable aspect of this case was the Youngs’ consistent communication and engagement with the children’s mother. After their initial meeting, the Youngs maintained regular contact with her, inquiring about her progress in services, employment, and housing. They frequently encouraged her to continue and complete her services, checked in after court hearings, and provided moral support—offering her hope. During the previous Christmas, Jimmy and Mary sent the mother a recording of the children singing Christmas carols, delivered messages from the children, and shared photos of special events. During phone calls or family visits, they listened patiently, giving her space to express herself. Within a few months, the mother opened up to them about the children’s father and his cancer diagnosis, sharing how it was discovered and discussing his passing. As the mother continued working on her services, Jimmy and Mary cheered her on, reminding her that her efforts were for the sake of reuniting with her children. At the merits hearing in September, the Youngs, in agreement with CPS, recommended an extension to allow the mother more time to maintain sobriety, begin extended visits with the children, and possibly start overnight, unsupervised visits. The extension was granted, as the mother had completed all her services and maintained stable employment and housing. Weekend visits began, and by late September, the mother continued testing negative for substances. The children were placed with her on a monitored return. Jimmy and Mary visited the children in the home for the following two months, providing CPS, the children’s attorney, and the court with very positive feedback. The children were happy, thriving, and their needs were being met. The Youngs provided their final recommendation of reunification in court in late November, and the judge granted reunification, dismissing CPS from the case. It was the Youngs’ consistent communication and encouragement toward this young mother that led to the successful reunification. They followed up after hearings, facilitated communication between the mother and caseworkers when the relationship felt strained, and provided the mother the opportunity to share her perspective without judgment—all while encouraging her to do her best for her children.







