June Advocate Spotlight
Michelle Ward

1. How long have you been an Advocate and when did you realize you wanted to become one?
I completed my Advocate training in January and signed onto my first case towards the end of March 2021. I love to help people and knew that I wanted to do some meaningful volunteering. So, I put a lot of thought into considering which population could most benefit from my help and this led me to CASA.
2. What is the most rewarding aspect of being an Advocate?
So far, the most meaningful aspect of CASA is being able to help the kids on my case in whatever way I can; based on what they need. The way to do that is by communicating with them, the caregiver, caseworker, and CASA Supervisor. I have teenagers in my case, and they like to text, so that is easier and quicker. However, it’s also important that you call and speak to them as well because it’s important to have a more through conversation sometimes. Needs will vary and being willing to follow up and follow through to get them what they need is important for their well-being. I’ve worked on issues like getting an eyeglass prescription changed with no additional cost, getting them new computers they can keep through CASA. I’ve spoken with sports coaches, school counselors, and other agencies to get support for my girls. When funding dried up, I wrote a letter requesting funding that was still needed for one of my kids to participate in an activity to give them a healthy outlet. Also, if you get a family with more than one child, it’s important that you develop a relationship with all of the kids on your case because all of them may have different needs, wants, and goals.
3. If you could offer some words of encouragement to your fellow and incoming Advocates, what would they be?
To our advocate family and potential members, I would encourage them to firstly always remember why they became an Advocate or want to be an Advocate. Secondly, keep the kids on their case and their needs and wants in mind with every communication and decision made on their behalf. Thirdly, be sure to establish expectations, boundaries, and limitations with your kids and their caregivers as soon as possible and ALWAYS keep your word. Fourthly, make sure that you document everything—keep it factual, detailed, focused, and keep the emotion out of it. Lastly, communicate with the caseworker on a regular basis to get updates on the case. Communicate often with your CASA Supervisor; ask questions and vent if needed.

Pictured, left to right, JoAnn, Yvonne, Lorena, Mackenzie, Michelle, Stephanie, and Dan At CASA, our vision is to serve every child in foster care with a dedicated advocate. While an incredible volunteer serves most children, our new team of Staff Advocates helps expand our capacity to serve children with extremely challenging cases. Staff Advocates help fill critical gaps by taking on cases that often require more intensive coordination and support. These may include larger sibling groups, children with multiple placements, cases connected to specialty courts, or youth placed outside of Bexar County, sometimes even in other cities or states. By supporting these more complex situations, Staff Advocates ensure that children still receive consistent advocacy and attention when additional time or specialized support is needed. Our team includes six Staff Advocates and one Team Lead, all trained employees who work directly with children and families involved in the child welfare system. Thanks to funding from Bexar County and the John R. & Greli N. Less Charitable Trust , the Staff Advocate program has served 126 children in the past year who might not otherwise have had CASA’s brand of consistent, caring advocacy. We are also delighted to announce funding from National CASA/GAL Association to partially support the program in the coming year. In addition to their casework, our Staff Advocates support the Recruitment Department by helping raise awareness about advocacy opportunities in the community. Because they work directly with children and the court system, they bring valuable, real-life insight into what advocacy truly looks like. Staff Advocates have joined the recruitment team at several community events, including Coffee Shop Info Sessions, Comic Con, Faith-based markets, and National Night Out. At these events, they answer questions, share their experiences, and help potential volunteers better understand what it means to advocate for a child in foster care. They bring a firsthand perspective full of authenticity and impact for those considering becoming CASA volunteers. Impact in the Community During our past fiscal year starting July 2025, our Staff Advocates have served 126 children, including 23 children who were placed outside of Bexar County. Since its inception in January 2025, the team’s work has contributed to several meaningful outcomes for children and youth, including: 6 successful reunifications with parents , impacting 16 children 2 adoptions , providing permanent homes for 4 children 2 permanency placements for long-term care , supporting 4 children 1 successful transition into adulthood , where a young person is now attending college, employed, and living independently in her own apartment 6 college-bound students supported These outcomes reflect the dedication and commitment our Staff Advocates bring to every case they serve. Thank you, Staff Advocate Team! If you are interested in learning more about becoming a CASA advocate or attending an upcoming information session, we invite you to connect with our Recruitment Team and discover how you can make a difference in a child’s life.

Harrison came into care in January 2021 due to abuse and neglect in the home. The department attempted to implement a few safety plans but to no avail. Ultimately, the parents were unable and unwilling to provide him with a safe and stable home environment, and Harrison was placed into foster care. In June 2025, Staff Advocate, Michelle, was assigned to the case, and he was living with his aunt in Laredo, TX. From day one, Michelle has been dedicated to getting to know Harrison, establishing rapport, and building trust. She would take the time to listen to him and get to know his likes and interests. When she first met him, he was timid and shy but as he gained confidence and became more comfortable, he started to open up to Michelle. He started advocating for himself, asking for a new charger for his laptop to do his schoolwork and started to disclose more important topics such as sensitive issues he was facing with his family. In October 2025, while Michelle was heading to Laredo to visit Harrison, he called her to let her know that he was no longer allowed back into his aunt’s home. There was a placement breakdown happening due to a verbal/physical altercation with his aunt and other family members, and his aunt gave notice to the department that day. Upon arrival at Laredo, Michelle immediately called Harrison’s case worker and attorney to let them know what had just transpired. Due to Harrison being 18 and not officially in extended care, Michelle was met with some pushbacks; however, she persevered and asked what his options were, if any, and how we could help him. Harrison’s team worked together and was able to get the extended care paperwork drafted and completed and Michelle was able to brainstorm with Harrison to find him a temporary home with a close friend until his caseworker could bring him back to San Antonio. Michelle took Harrison to his aunt’s so he could pack his belongings and stay with his friend temporarily. Michelle was so thankful that she could be there for him in his time of need. A few days later, Harrison was back in San Antonio. Harrison is currently thriving in his Supervised Independent Living (SIL) placement and is on track to graduate high school in May. He has plans to attend college for Cosmetology. He has had a tremendous change in his overall mood and is coming into his own as a confident young adult. When asked by Michelle how he feels being at his current placement, his response was “safe” and that’s all Michelle needed to hear to know she was making a positive impact.






