Story of Hope: Cindy
June Advocate Impact Story
Written By: Cindy's Advocate Supervisor
Cindy Lacey has been a CASA advocate since June 2019. She was already working a case with two children, when her supervisor came across a new case that she thought would be perfect for Cindy. Knowing that this child needed an advocate with the time, energy, heart, and passion to put into this case, she recommended Cindy.
Melissa (13) had special needs, including not being able to walk or talk. Her mother was no longer willing or able to care for Melissa and that is how she came into CPS custody. The mother indicated that she wanted to relinquish her rights after moving out of state.
When Melissa came into care, there were not many records about what her medical needs were. She was also in a wheelchair that was at least 5 years old, and not meeting her needs. That was the first thing Cindy noticed and quickly began to work on to find a solution.
On a Thursday, Cindy, her CASA supervisor, and the caseworker all had a meeting via Zoom. During that meeting Cindy was provided information about “Project Mend”, a local organization that helps provide wheelchairs and other medical supplies to the community. Within 2 days, Cindy was able to secure a brand new wheelchair for Melissa, one that was upgraded to meet her needs, complete with a headrest that provided Melissa’s head much needed support. She then picked up the new wheelchair and drove it out to Kerrville for a porch drop-off. Cindy alone was responsible for making all the contacts and coordinating all of the logistics to get Melissa this much needed upgrade.
Cindy has been on this case less than a month, and has already made a huge medical impact for Melissa and has greatly improved her quality of life. I look forward to the other impacts she will be able to make on this case moving forward.
Help us provide more Advocates like Cindy who are willing to go above and beyond even in the midst of crisis to provide a voice for children in foster care.
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In April 2023, Child Protective Services received a referral reporting that two sisters, ages 15 and 16, were being held at the Bexar County Juvenile Detention Center following a family altercation. Mother informed the department that she did not have a place for the girls to be released, and they were subsequently placed in an emergency shelter. Mother was asked if she would attend the court hearing and stated that she would not. Although both sisters were released to Mother from the Bexar County Juvenile Detention Center, Mother refused to pick them up. There were no relatives or family friends willing to provide placement for the girls, and Mother stated that she wanted to voluntarily sign over her parental rights. Stephanie was assigned as the CASA Staff Advocate in May 2025. By this time, both sisters had experienced multiple placements. The older sister was 18 years old, enrolled in College Docket, and preparing to graduate from high school. The younger sister was 17 years old and residing at the Bexar County Juvenile Detention Center. Although the sisters were on different paths, they remained emotionally connected and struggled with maintaining contact due to their circumstances. CASA attended the older sister’s high school graduation and the graduation celebration that followed. CASA assisted her with completing all required paperwork and testing necessary for college enrollment. Additionally, CASA supported her in moving into her first apartment, helping her get settled and navigate the challenges of early adulthood. While the younger sister was residing at the Bexar County Juvenile Detention Center, CASA met with her shortly after assignment and introduced herself. The younger sister was later transferred to the Texas Juvenile Justice Department (TJJD). CASA continued to maintain contact despite challenges related to TJJD policies and procedures. CASA established a positive and consistent point of contact, worked to understand TJJD visitation processes, gathered relevant information, maintained communication with the youth, and actively worked to schedule sibling visitation. CASA has remained a consistent and reliable support system for the older sister as she transitions into adulthood. The youth frequently contacts CASA for guidance and assistance with everyday questions, and CASA continues to provide support. The older sister is currently passing all of her college courses, earning straight A’s, and is actively seeking employment. For the younger sister, CASA remains in close communication with TJJD case managers. CASA provides ongoing support through in-person visits every three months and monthly video calls. CASA is also gathering clothing, legal documentation, and preparing a comprehensive resource packet to support the younger sister upon her release. Through every challenge this case brings, Stephanie will stand beside these sisters, offering unwavering support and encouragement as they discover their strength and reach their full potential.
Joy Varner
