Story of Hope: Cindy
June Advocate Impact Story
Written By: Cindy's Advocate Supervisor
Cindy Lacey has been a CASA advocate since June 2019. She was already working a case with two children, when her supervisor came across a new case that she thought would be perfect for Cindy. Knowing that this child needed an advocate with the time, energy, heart, and passion to put into this case, she recommended Cindy.
Melissa (13) had special needs, including not being able to walk or talk. Her mother was no longer willing or able to care for Melissa and that is how she came into CPS custody. The mother indicated that she wanted to relinquish her rights after moving out of state.
When Melissa came into care, there were not many records about what her medical needs were. She was also in a wheelchair that was at least 5 years old, and not meeting her needs. That was the first thing Cindy noticed and quickly began to work on to find a solution.
On a Thursday, Cindy, her CASA supervisor, and the caseworker all had a meeting via Zoom. During that meeting Cindy was provided information about “Project Mend”, a local organization that helps provide wheelchairs and other medical supplies to the community. Within 2 days, Cindy was able to secure a brand new wheelchair for Melissa, one that was upgraded to meet her needs, complete with a headrest that provided Melissa’s head much needed support. She then picked up the new wheelchair and drove it out to Kerrville for a porch drop-off. Cindy alone was responsible for making all the contacts and coordinating all of the logistics to get Melissa this much needed upgrade.
Cindy has been on this case less than a month, and has already made a huge medical impact for Melissa and has greatly improved her quality of life. I look forward to the other impacts she will be able to make on this case moving forward.
Help us provide more Advocates like Cindy who are willing to go above and beyond even in the midst of crisis to provide a voice for children in foster care.
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In March 2025, Child Protective Services removed four young children, just 7, 4, 2, and 3 months old, from their mother’s care. This difficult step followed ongoing concerns about neglect, largely connected to the mother’s struggle with substance use, even during her most recent pregnancy. Although CPS offered support through Family Based Safety Services, the mother was unable to engage in the help provided. The children’s father was also unable to support them due to his own substance abuse and his incarceration in Bexar County Jail. Before removal, the children’s basic medical and educational needs were going unmet. They had been moved repeatedly between their mother and other relatives, leaving them without the stability, routine, and nurturing supervision every child deserves. When CASA Staff Advocate, JoAnn Herring, was assigned the case in April 2025, she immediately reached out to both kinship caregivers to understand the children’s needs and how to best support the families stepping in to care for them. JoAnn quickly learned that the paternal grandmother, who lovingly took in some of the children, was struggling financially and facing barriers due to limited English proficiency. To ensure she wasn’t facing these challenges alone, JoAnn submitted a CFE (Collaborative Family Engagement) referral and personally provided translation support so the grandmother could access services with dignity and understanding. Throughout the case, JoAnn has witnessed moments where cultural sensitivity was lacking, and personal biases influenced important decisions; often at the expense of what was best for the children. Despite these obstacles, she continues to advocate steadfastly and compassionately for the children to remain with the kinship caregivers who have opened their homes and hearts to provide safety, consistency, and love. Although the case is not yet over, Joann’s story demonstrates that CASA’s advocacy reaches beyond the children themselves, strengthening the village of care and support surrounding them, because CASA wants children to be safe, to thrive, and to have their overall well-being protected.
Johnathan Cobb
