Story of Hope: Cynthia
July Advocate Impact Story
Written By: Cynthia's Advocate Supervisor
While Cynthia was serving in the military, she was introduced to CASA, and that initial encounter made a lasting impression on her. She was certain she would become a CASA advocate one day. So it was no surprise that earlier this year, on February 14, she was sworn-in as a CASA advocate and shortly after, was assigned to her first CASA case.
Cynthia immediately signed onto the case and introduced herself to all parties involved, and also participated in family group conferences. The two children, Bruce, 6 months old, and Dakota, 3 years old, were living in a shelter with their mother after having just been returned to her custody at their court hearing. Although, the mother had been permitted to have the children returned to her, the case remained open and the state still had temporary custody of the children.
When it came time to reach out to the mother and children, Cynthia obtained the proper clearance through the shelter where they were staying. At this time, the mother shared that she was unable to get baby formula, and that she was giving Bruce regular milk. Cynthia assisted the mother in making a WIC appointment and was diligent in her follow-up, calling and texting the mother to remind her of this appointment, but the mother did not keep the appointment.
Cynthia began to notice a pattern of missed appointments like this. The mother scheduled, then rescheduled, and then missed the children’s appointments, alongside many of the services outlined in her service plan. The mother kept expressing that she was too busy helping a friend, or that she forgot, or was too tired to attend her appointments. This was a red flag for Cynthia, so she expressed her concern to the CPS caseworker. She soon after followed up with the shelter, and found out that the mother was in violation of curfews, was not meeting with the shelter’s case manager, not attending required programs, and had not been informing the caseworker of the children’s whereabouts. Doing her due diligence, Cynthia voiced concerns that the placement may need to change.
In the midst of this new development, the COVID-19 pandemic began to spread, but that didn’t stop Cynthia from serving these children. She ordered educational toys through Amazon to help engage the children during quarantine, and continued to track the mother’s progress. The mother still wasn’t participating in services, and jeopardized the shelter placement by testing positive for drug use. Cynthia, again, voiced her concerns, this time to the caseworker and the children’s ad litem. An emergency hearing was held in April, wherein the kids were removed from their mother and placed with relatives. The kids are currently thriving in that placement.
During this time, Cynthia has continued to serve Bruce and Dakota with supplies through porch drop-offs, helped locate a much needed crib for Bruce, and often chatted by video with the children. She has been exemplary on this case, and is much appreciated for all her hard work.
Help us provide more Advocates like Cynthia who are willing to go above and beyond even in the midst of crisis to provide a voice for children in foster care.
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In April 2023, Child Protective Services received a referral reporting that two sisters, ages 15 and 16, were being held at the Bexar County Juvenile Detention Center following a family altercation. Mother informed the department that she did not have a place for the girls to be released, and they were subsequently placed in an emergency shelter. Mother was asked if she would attend the court hearing and stated that she would not. Although both sisters were released to Mother from the Bexar County Juvenile Detention Center, Mother refused to pick them up. There were no relatives or family friends willing to provide placement for the girls, and Mother stated that she wanted to voluntarily sign over her parental rights. Stephanie was assigned as the CASA Staff Advocate in May 2025. By this time, both sisters had experienced multiple placements. The older sister was 18 years old, enrolled in College Docket, and preparing to graduate from high school. The younger sister was 17 years old and residing at the Bexar County Juvenile Detention Center. Although the sisters were on different paths, they remained emotionally connected and struggled with maintaining contact due to their circumstances. CASA attended the older sister’s high school graduation and the graduation celebration that followed. CASA assisted her with completing all required paperwork and testing necessary for college enrollment. Additionally, CASA supported her in moving into her first apartment, helping her get settled and navigate the challenges of early adulthood. While the younger sister was residing at the Bexar County Juvenile Detention Center, CASA met with her shortly after assignment and introduced herself. The younger sister was later transferred to the Texas Juvenile Justice Department (TJJD). CASA continued to maintain contact despite challenges related to TJJD policies and procedures. CASA established a positive and consistent point of contact, worked to understand TJJD visitation processes, gathered relevant information, maintained communication with the youth, and actively worked to schedule sibling visitation. CASA has remained a consistent and reliable support system for the older sister as she transitions into adulthood. The youth frequently contacts CASA for guidance and assistance with everyday questions, and CASA continues to provide support. The older sister is currently passing all of her college courses, earning straight A’s, and is actively seeking employment. For the younger sister, CASA remains in close communication with TJJD case managers. CASA provides ongoing support through in-person visits every three months and monthly video calls. CASA is also gathering clothing, legal documentation, and preparing a comprehensive resource packet to support the younger sister upon her release. Through every challenge this case brings, Stephanie will stand beside these sisters, offering unwavering support and encouragement as they discover their strength and reach their full potential.
Joy Varner
