Story of Hope: Cynthia
July Advocate Impact Story
Written By: Cynthia's Advocate Supervisor
While Cynthia was serving in the military, she was introduced to CASA, and that initial encounter made a lasting impression on her. She was certain she would become a CASA advocate one day. So it was no surprise that earlier this year, on February 14, she was sworn-in as a CASA advocate and shortly after, was assigned to her first CASA case.
Cynthia immediately signed onto the case and introduced herself to all parties involved, and also participated in family group conferences. The two children, Bruce, 6 months old, and Dakota, 3 years old, were living in a shelter with their mother after having just been returned to her custody at their court hearing. Although, the mother had been permitted to have the children returned to her, the case remained open and the state still had temporary custody of the children.
When it came time to reach out to the mother and children, Cynthia obtained the proper clearance through the shelter where they were staying. At this time, the mother shared that she was unable to get baby formula, and that she was giving Bruce regular milk. Cynthia assisted the mother in making a WIC appointment and was diligent in her follow-up, calling and texting the mother to remind her of this appointment, but the mother did not keep the appointment.
Cynthia began to notice a pattern of missed appointments like this. The mother scheduled, then rescheduled, and then missed the children’s appointments, alongside many of the services outlined in her service plan. The mother kept expressing that she was too busy helping a friend, or that she forgot, or was too tired to attend her appointments. This was a red flag for Cynthia, so she expressed her concern to the CPS caseworker. She soon after followed up with the shelter, and found out that the mother was in violation of curfews, was not meeting with the shelter’s case manager, not attending required programs, and had not been informing the caseworker of the children’s whereabouts. Doing her due diligence, Cynthia voiced concerns that the placement may need to change.
In the midst of this new development, the COVID-19 pandemic began to spread, but that didn’t stop Cynthia from serving these children. She ordered educational toys through Amazon to help engage the children during quarantine, and continued to track the mother’s progress. The mother still wasn’t participating in services, and jeopardized the shelter placement by testing positive for drug use. Cynthia, again, voiced her concerns, this time to the caseworker and the children’s ad litem. An emergency hearing was held in April, wherein the kids were removed from their mother and placed with relatives. The kids are currently thriving in that placement.
During this time, Cynthia has continued to serve Bruce and Dakota with supplies through porch drop-offs, helped locate a much needed crib for Bruce, and often chatted by video with the children. She has been exemplary on this case, and is much appreciated for all her hard work.
Help us provide more Advocates like Cynthia who are willing to go above and beyond even in the midst of crisis to provide a voice for children in foster care.
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In March 2025, Child Protective Services removed four young children, just 7, 4, 2, and 3 months old, from their mother’s care. This difficult step followed ongoing concerns about neglect, largely connected to the mother’s struggle with substance use, even during her most recent pregnancy. Although CPS offered support through Family Based Safety Services, the mother was unable to engage in the help provided. The children’s father was also unable to support them due to his own substance abuse and his incarceration in Bexar County Jail. Before removal, the children’s basic medical and educational needs were going unmet. They had been moved repeatedly between their mother and other relatives, leaving them without the stability, routine, and nurturing supervision every child deserves. When CASA Staff Advocate, JoAnn Herring, was assigned the case in April 2025, she immediately reached out to both kinship caregivers to understand the children’s needs and how to best support the families stepping in to care for them. JoAnn quickly learned that the paternal grandmother, who lovingly took in some of the children, was struggling financially and facing barriers due to limited English proficiency. To ensure she wasn’t facing these challenges alone, JoAnn submitted a CFE (Collaborative Family Engagement) referral and personally provided translation support so the grandmother could access services with dignity and understanding. Throughout the case, JoAnn has witnessed moments where cultural sensitivity was lacking, and personal biases influenced important decisions; often at the expense of what was best for the children. Despite these obstacles, she continues to advocate steadfastly and compassionately for the children to remain with the kinship caregivers who have opened their homes and hearts to provide safety, consistency, and love. Although the case is not yet over, Joann’s story demonstrates that CASA’s advocacy reaches beyond the children themselves, strengthening the village of care and support surrounding them, because CASA wants children to be safe, to thrive, and to have their overall well-being protected.
Johnathan Cobb
