Story of Hope: Michelle Custard

From January 2022 to November 2024, Michelle Custard profoundly impacted the lives of three siblings navigating the challenges of the foster care system. These children endured heartbreaking instability, including the pain of a failed adoption after a year and repeated returns to Group Homes. Each setback deepened their sense of uncertainty, but Michelle became a steadfast presence in their lives.


As their CASA advocate, Michelle worked tirelessly to ensure their voices were heard and their needs were prioritized. She championed their right to stay together as a sibling group, safeguarded their emotional well-being, and continuously fought for their Best Interests in court. Her unwavering support gave them hope during a tumultuous time.


When a cousin from another state expressed a desire to adopt the siblings, Michelle's role expanded even further. She facilitated communication between state agencies, provided much-needed emotional support to the children, and guided the cousin through the intricate and often daunting adoption requirements. The journey was anything but easy. The cousin faced numerous legal and logistical hurdles, but their determination never wavered.


Thanks to Michelle’s persistence and dedication, the cousin successfully navigated the system, demonstrating their readiness to provide a loving and stable home. In the end, the siblings were united with family, beginning a new chapter filled with the stability and security they had long deserved.



Michelle's advocacy not only reunited them with their kin but also changed the trajectory of their lives, ensuring they could grow and thrive together in a nurturing environment.

Story of Hope: Staff Advocate JoAnn

By bfines • March 9, 2026
In March 2025, Child Protective Services removed four young children, just 7, 4, 2, and 3 months old, from their mother’s care. This difficult step followed ongoing concerns about neglect, largely connected to the mother’s struggle with substance use, even during her most recent pregnancy. Although CPS offered support through Family Based Safety Services, the mother was unable to engage in the help provided. The children’s father was also unable to support them due to his own substance abuse and his incarceration in Bexar County Jail. Before removal, the children’s basic medical and educational needs were going unmet. They had been moved repeatedly between their mother and other relatives, leaving them without the stability, routine, and nurturing supervision every child deserves.  When CASA Staff Advocate, JoAnn Herring, was assigned the case in April 2025, she immediately reached out to both kinship caregivers to understand the children’s needs and how to best support the families stepping in to care for them. JoAnn quickly learned that the paternal grandmother, who lovingly took in some of the children, was struggling financially and facing barriers due to limited English proficiency. To ensure she wasn’t facing these challenges alone, JoAnn submitted a CFE (Collaborative Family Engagement) referral and personally provided translation support so the grandmother could access services with dignity and understanding. Throughout the case, JoAnn has witnessed moments where cultural sensitivity was lacking, and personal biases influenced important decisions; often at the expense of what was best for the children. Despite these obstacles, she continues to advocate steadfastly and compassionately for the children to remain with the kinship caregivers who have opened their homes and hearts to provide safety, consistency, and love. Although the case is not yet over, Joann’s story demonstrates that CASA’s advocacy reaches beyond the children themselves, strengthening the village of care and support surrounding them, because CASA wants children to be safe, to thrive, and to have their overall well-being protected.

March Advocate Spotlight

By bfines • March 9, 2026
Johnathan Cobb
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