Story of Hope: Michelle Custard

From January 2022 to November 2024, Michelle Custard profoundly impacted the lives of three siblings navigating the challenges of the foster care system. These children endured heartbreaking instability, including the pain of a failed adoption after a year and repeated returns to Group Homes. Each setback deepened their sense of uncertainty, but Michelle became a steadfast presence in their lives.


As their CASA advocate, Michelle worked tirelessly to ensure their voices were heard and their needs were prioritized. She championed their right to stay together as a sibling group, safeguarded their emotional well-being, and continuously fought for their Best Interests in court. Her unwavering support gave them hope during a tumultuous time.


When a cousin from another state expressed a desire to adopt the siblings, Michelle's role expanded even further. She facilitated communication between state agencies, provided much-needed emotional support to the children, and guided the cousin through the intricate and often daunting adoption requirements. The journey was anything but easy. The cousin faced numerous legal and logistical hurdles, but their determination never wavered.


Thanks to Michelle’s persistence and dedication, the cousin successfully navigated the system, demonstrating their readiness to provide a loving and stable home. In the end, the siblings were united with family, beginning a new chapter filled with the stability and security they had long deserved.



Michelle's advocacy not only reunited them with their kin but also changed the trajectory of their lives, ensuring they could grow and thrive together in a nurturing environment.

By bfines October 15, 2025
In September 2024, the department first became involved with a family of five following allegations of substance abuse and medical neglect concerning the mother. Child Protective Investigations (CPI) initially sought to keep the family together by implementing a safety plan with fictive kin—a family the mother and children had met during their stay at Haven for Hope. The hope was that this new placement would provide stability for the children while keeping them safely with someone familiar. For a few weeks, it seemed to be working. But on October 29, 2024, the mother told the fictive kin she was going to retrieve her remaining belongings from Haven for Hope—and never returned. From November 2024 through February 2025, CPS continued its efforts to locate her while supporting the kinship placement and meeting the children’s needs. In January 2025, the kinship placement informed the department that she could no longer care for the youngest child, Ava, due to her severe behavioral needs. Faced with these challenges, the department made the difficult decision to file for removal to provide more comprehensive support for the children and the kinship caregivers. Ava was quickly placed in a foster home in February 2025, while her three brothers remained with fictive kin. Around this time, CASA Staff Advocate JoAnn Herring was assigned to the case. By April 2025, safety concerns prompted the immediate removal of the boys. They were placed in an emergency shelter while the department and JoAnn worked tirelessly to explore placing them with their sister in her foster home. Caring for four children is a big ask, especially for new foster parents, but with support from JoAnn and the department, the foster family rose to the challenge. By May 2025, all four siblings were finally reunited under one roof—a first major victory for this family. Even with the siblings together, challenges remained. The children had significant medical and educational needs. Michael, who had experienced medical neglect while in his mother’s care, was diagnosed with Stage 5 chronic kidney disease, requiring frequent doctor visits, hospital stays, and surgery. During these times, JoAnn visited the hospital regularly, offering support and encouragement to both Michael and his foster parents. JoAnn also worked closely with the department and foster family to ensure the other children—Ava, Mateo, and Leo—received the therapeutic and educational support they needed. Through Collaborative Family Engagement meetings, the team created a comprehensive plan addressing the children’s medical, educational, and therapeutic needs, with the goal of preventing placement disruption and ensuring the foster parents felt supported. Today, all four children are enrolled in school with 504 plans in place, and Michael has access to wrap-around medical services—another major triumph. The foster parents now feel confident in their ability to meet the children’s needs, and if the parents remain disengaged, the case may ultimately move toward termination. While that possibility is heartbreaking, the family has a permanent, loving home ready to care for them. Michael, though still facing significant medical challenges, has a strong team advocating for him every step of the way. This story is still unfolding, but it highlights the power of teamwork, advocacy, and dedication in helping children find stability, care, and hope. It’s a reminder of what can be achieved when community, department staff, and CASA advocates go above and beyond to support children and families in need.
By bfines October 15, 2025
Sol Arena Russo
Show More