Advocate Impact: Nancy
March CASA Advocate Spotlight
Written By: Nancy's Advocate Supervisor

Nancy has only been an Advocate since November 2018, but she has already made incredible impacts with her CASA kids. For her first CASA case, Nancy selected a PMC case with Harper (16) and Ella (15). Harper and Ella are in the permanent care of the state because of their mother’s substance abuse and their father’s sexual abuse of their 19-year-old half-sister. The girls are placed in separate residential treatment centers (RTC) because they don’t always get along well. Both girls are mothers and their babies live with them at their respective RTC. Harper has a 1-year-old son, Owen, and Ella has a 4-month-old daughter, Avery.
During the case opening, Nancy and her supervisor noted that the girls had a brother, Logan (14), but CPS was unsure who Logan’s caseworker was or where Logan had been placed. Eventually, the girls' attorney ad litem informed CASA that Logan has severe special needs and was in a placement in Houston that could accommodate those needs. Due to this, CASA was assigned just for Harper and Ella. Upon meeting Nancy, Harper and Ella told Nancy that they really missed their brother and wished they knew where he was and how he was doing. At a hearing in January, a co-worker of Logan’s caseworker finally gave CASA current information on Logan. He had been moved to a RTC in Flatonia, about 1-1/2 hours from San Antonio. Nancy eagerly agreed to advocate for Logan as well and Judge Montemayor was pleased to know that Nancy would advocate for Logan as well and that she would arrange a sibling visit. Less than one week later, Nancy brought both girls to see Logan; it had been 8 months since they had last seen each other.
Upon meeting Nancy, Harper and Ella told Nancy that they really missed their brother and wished they knew where he was and how he was doing... Less than one week later, Nancy brought both girls to see Logan; it had been 8 months since they had last seen each other.
Nancy has built such trusting relationships with the girls that they confide in her their hopes, wishes, and even the mistakes that they make. At Harper’s Circle of Support staffing last month, Nancy encouraged Harper to share her hopes for her future. Nancy knew that Harper and Ella both wanted to rebuild their relationships with their mother, but the girls had never told CPS about this goal. The girl’s mother came to the Circle of Support and with Nancy’s reassurance, Harper expressed that her dream is to eventually be able to live with her mother. Before our meeting ended, the caseworker approved their mother having supervised visits with both the girls and their mother agreed to work services. CPS and the mother are now working towards the goal of placing the girls with their mother. Harper expressed gratitude at having such an awesome Advocate in Nancy and even said that Nancy is like a grandmother to her.
In her short tenure as a CASA advocate, Nancy has made significant impacts in the lives of Harper, Ella, and Logan by facilitating sibling visits and helping the girls to advocate for themselves. Nancy is truly the voice for these children.

Pictured, left to right, JoAnn, Yvonne, Lorena, Mackenzie, Michelle, Stephanie, and Dan At CASA, our vision is to serve every child in foster care with a dedicated advocate. While an incredible volunteer serves most children, our new team of Staff Advocates helps expand our capacity to serve children with extremely challenging cases. Staff Advocates help fill critical gaps by taking on cases that often require more intensive coordination and support. These may include larger sibling groups, children with multiple placements, cases connected to specialty courts, or youth placed outside of Bexar County, sometimes even in other cities or states. By supporting these more complex situations, Staff Advocates ensure that children still receive consistent advocacy and attention when additional time or specialized support is needed. Our team includes six Staff Advocates and one Team Lead, all trained employees who work directly with children and families involved in the child welfare system. Thanks to funding from Bexar County and the John R. & Greli N. Less Charitable Trust , the Staff Advocate program has served 126 children in the past year who might not otherwise have had CASA’s brand of consistent, caring advocacy. We are also delighted to announce funding from National CASA/GAL Association to partially support the program in the coming year. In addition to their casework, our Staff Advocates support the Recruitment Department by helping raise awareness about advocacy opportunities in the community. Because they work directly with children and the court system, they bring valuable, real-life insight into what advocacy truly looks like. Staff Advocates have joined the recruitment team at several community events, including Coffee Shop Info Sessions, Comic Con, Faith-based markets, and National Night Out. At these events, they answer questions, share their experiences, and help potential volunteers better understand what it means to advocate for a child in foster care. They bring a firsthand perspective full of authenticity and impact for those considering becoming CASA volunteers. Impact in the Community During our past fiscal year starting July 2025, our Staff Advocates have served 126 children, including 23 children who were placed outside of Bexar County. Since its inception in January 2025, the team’s work has contributed to several meaningful outcomes for children and youth, including: 6 successful reunifications with parents , impacting 16 children 2 adoptions , providing permanent homes for 4 children 2 permanency placements for long-term care , supporting 4 children 1 successful transition into adulthood , where a young person is now attending college, employed, and living independently in her own apartment 6 college-bound students supported These outcomes reflect the dedication and commitment our Staff Advocates bring to every case they serve. Thank you, Staff Advocate Team! If you are interested in learning more about becoming a CASA advocate or attending an upcoming information session, we invite you to connect with our Recruitment Team and discover how you can make a difference in a child’s life.

Harrison came into care in January 2021 due to abuse and neglect in the home. The department attempted to implement a few safety plans but to no avail. Ultimately, the parents were unable and unwilling to provide him with a safe and stable home environment, and Harrison was placed into foster care. In June 2025, Staff Advocate, Michelle, was assigned to the case, and he was living with his aunt in Laredo, TX. From day one, Michelle has been dedicated to getting to know Harrison, establishing rapport, and building trust. She would take the time to listen to him and get to know his likes and interests. When she first met him, he was timid and shy but as he gained confidence and became more comfortable, he started to open up to Michelle. He started advocating for himself, asking for a new charger for his laptop to do his schoolwork and started to disclose more important topics such as sensitive issues he was facing with his family. In October 2025, while Michelle was heading to Laredo to visit Harrison, he called her to let her know that he was no longer allowed back into his aunt’s home. There was a placement breakdown happening due to a verbal/physical altercation with his aunt and other family members, and his aunt gave notice to the department that day. Upon arrival at Laredo, Michelle immediately called Harrison’s case worker and attorney to let them know what had just transpired. Due to Harrison being 18 and not officially in extended care, Michelle was met with some pushbacks; however, she persevered and asked what his options were, if any, and how we could help him. Harrison’s team worked together and was able to get the extended care paperwork drafted and completed and Michelle was able to brainstorm with Harrison to find him a temporary home with a close friend until his caseworker could bring him back to San Antonio. Michelle took Harrison to his aunt’s so he could pack his belongings and stay with his friend temporarily. Michelle was so thankful that she could be there for him in his time of need. A few days later, Harrison was back in San Antonio. Harrison is currently thriving in his Supervised Independent Living (SIL) placement and is on track to graduate high school in May. He has plans to attend college for Cosmetology. He has had a tremendous change in his overall mood and is coming into his own as a confident young adult. When asked by Michelle how he feels being at his current placement, his response was “safe” and that’s all Michelle needed to hear to know she was making a positive impact.






