Advocate Supervisor

Location: CASA, San Antonio, TX 78222

Employment Type: Full time

Reports to: Team Manager

Develops, manages and coaches: Volunteer Advocates

FLSA: Exempt

Salary wage: $44,000.00

Please apply by sending your resume to employment@casa-satx.org. Please indicate that you are responding to the job listing found on the CASA website. Your consideration is appreciated.

You can make a difference at CASA every single day. You will be part of a team of caring and committed individuals that work to guide, support and direct volunteers to advocate on the behalf of children and youth in a consistent and caring manner. In this role you are able to provide encouragement, communication, and training to volunteers that prepares them for the challenges faced by foster children with the court, medical and educational systems.

You will work collaboratively with the team to engage and educate volunteers to ensure they are trained and prepared to advocate for children. You will perform outreach and follow-up, plus be part of retention efforts that provide support and understanding for our Volunteers Advocates during their cases.

To be successful in this role, you must demonstrate and champion alignment with our company’s vision, mission, and values in daily work actions. You must also demonstrate a commitment to and support of diversity by complying with CASA’s EEO policies, regulations, and procedures.

Intent of Position

Skills/Requirements

• The ability to perform all Advocate Supervisor functions including attending court hearings and staffings, and documenting judicial referrals and outcomes.
• Assisting Volunteer Advocates in assessing parents and extended family in order to make recommendations that are in the best interest of the child.
• Provide Volunteer Advocates with resources while communicating on a continual basis to check-in and provide support.
• Must be able to work effectively with attorneys, foster parents, families, caseworkers and other child welfare and community partners.
• Monitor and update case files in compliance with CASA standards. HR/JD/3.2024 • Regularly conducts audits on case files to ensure compliance with CASA standards.
• Builds retention by providing recognition and encouraging Volunteer Advocates to accept additional cases in the future.
• Trains Volunteer Advocates on writing concise and informative court reports.
• Helps volunteers establish boundaries so they can function effectively in their role.
• Ensures information regarding each case is entered in Optima in a timely manner according to CASA guidelines and that confidentiality is maintained for each case.
• Helps implement the plan to enhance the experience and retention of Volunteer Advocates.
• Assists with CASA events that are for Volunteer Advocates and the children we serve and maintains a calendar of events for Volunteer Advocates.
• Participates in a minimum of 12 hours of ongoing training annually.

Qualifications:

• Two or more years of experience in a private or public agency, in human services, providing services to children and their families.
• Bachelor’s degree from an accredited institution of higher learning in Social Work, Social Welfare, Social Services, Psychology, Sociology, Education, Criminal Justice or Law Enforcement or;
• Equivalent, significant, relevant years of experience will be considered.
• Prior experience as a Court Appointed Special Advocate preferred.
• Exceptional communication skills with the ability to convey information verbally and in writing.
• Strong understanding of cultural needs of the community we serve along with the ability to build rapport with a diverse workforce and client base.
• Excellent organizational and time management skills with the ability to meet deadlines.
• Experience working with different stakeholders at one time to arrive at a satisfactory outcome for the child.
• The ability to offer compassionate and caring customer service to internal/external customers,
• Ability to attend programmatic events and activities and engage advocates to increase retention of advocates.
• Proficient in using Microsoft Suite and a database software for capturing case information.
  

Physical Requirements:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, ethnicity, cultural background, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. When people feel appreciated and included, they can be more creative, innovative, and successful.