Story of Hope: Ebony
November Advocate Impact Story
Advocate Natalie Mohler was assigned to Ebony in November of 2018 and stayed on as her advocate through October of 2020. Natalie was a constant throughout the many changes Ebony had in her life. Ebony came into the care of CPS when her father asked CPS for help dealing with Ebony’s erratic behaviors. It was discovered during this case that Ebony’s father contributed to many of Ebony’s unstable behaviors. The advocate maintained contact with all parties (father, caregivers/case managers) and reviewed documents throughout the CPS case. She coordinated with the parties on services and findings and exceeded the expectations of a CASA advocate throughout her case.
Natalie noted discrepancies in the CPS file and advocated for a review of the child’s paperwork to ensure proper placement. Some previous paperwork stated that Ebony was autistic, but this diagnosis had been ruled out by medical professionals in the past. This case review led to a closer and less restrictive placement. Natalie shined in the area of medical advocacy- she consistently communicated important information about medical follow-up appointments related to asthma and pre-existing conditions with the ad litem attorney for child, CPS and the father’s attorney. All of her findings were reported and considered during the court hearing. She made contact with former daycare teachers and maternal grandparents to gain a full picture of the family and life before CPS became involved with this family. Natalie demonstrated during a difficult case that she is very intuitive and handles conflict well. She remained professional even when things became tense. She experienced barriers and challenges but remained consistent in her goal; advocating for the best interest of the child.
During this case, Ebony was placed in eight placements and had five different caseworkers. Natalie was able to provide information to provide continuity for Ebony, despite all of the changes. Natalie was ESSENTIAL and a constant on this case that kept the caseworkers apprised of Ebony’s needs and the history of her case. She made recommendations that were helpful to the caseworkers and contributed to the successful outcome of this case. She testified about her firsthand knowledge of the case, based on her direct observations of Ebony and her father. Understandably, she developed a great bond with the Ebony and earned the respect of all parties. I am proud to say that Ebony now lives in her forever home and she has been adopted. She is thriving and her behaviors have stabilized now that she has normalcy, a consistent routine and permanency.
Courtney Turner, Advocate Supervisor
In September 2024, the department first became involved with a family of five following allegations of substance abuse and medical neglect concerning the mother. Child Protective Investigations (CPI) initially sought to keep the family together by implementing a safety plan with fictive kin—a family the mother and children had met during their stay at Haven for Hope. The hope was that this new placement would provide stability for the children while keeping them safely with someone familiar. For a few weeks, it seemed to be working. But on October 29, 2024, the mother told the fictive kin she was going to retrieve her remaining belongings from Haven for Hope—and never returned. From November 2024 through February 2025, CPS continued its efforts to locate her while supporting the kinship placement and meeting the children’s needs. In January 2025, the kinship placement informed the department that she could no longer care for the youngest child, Ava, due to her severe behavioral needs. Faced with these challenges, the department made the difficult decision to file for removal to provide more comprehensive support for the children and the kinship caregivers. Ava was quickly placed in a foster home in February 2025, while her three brothers remained with fictive kin. Around this time, CASA Staff Advocate JoAnn Herring was assigned to the case. By April 2025, safety concerns prompted the immediate removal of the boys. They were placed in an emergency shelter while the department and JoAnn worked tirelessly to explore placing them with their sister in her foster home. Caring for four children is a big ask, especially for new foster parents, but with support from JoAnn and the department, the foster family rose to the challenge. By May 2025, all four siblings were finally reunited under one roof—a first major victory for this family. Even with the siblings together, challenges remained. The children had significant medical and educational needs. Michael, who had experienced medical neglect while in his mother’s care, was diagnosed with Stage 5 chronic kidney disease, requiring frequent doctor visits, hospital stays, and surgery. During these times, JoAnn visited the hospital regularly, offering support and encouragement to both Michael and his foster parents. JoAnn also worked closely with the department and foster family to ensure the other children—Ava, Mateo, and Leo—received the therapeutic and educational support they needed. Through Collaborative Family Engagement meetings, the team created a comprehensive plan addressing the children’s medical, educational, and therapeutic needs, with the goal of preventing placement disruption and ensuring the foster parents felt supported. Today, all four children are enrolled in school with 504 plans in place, and Michael has access to wrap-around medical services—another major triumph. The foster parents now feel confident in their ability to meet the children’s needs, and if the parents remain disengaged, the case may ultimately move toward termination. While that possibility is heartbreaking, the family has a permanent, loving home ready to care for them. Michael, though still facing significant medical challenges, has a strong team advocating for him every step of the way. This story is still unfolding, but it highlights the power of teamwork, advocacy, and dedication in helping children find stability, care, and hope. It’s a reminder of what can be achieved when community, department staff, and CASA advocates go above and beyond to support children and families in need.
Sol Arena Russo
