Story of Hope: Staff Advocate JoAnn

In March 2025, Child Protective Services removed four young children, just 7, 4, 2, and 3 months old, from their mother’s care. This difficult step followed ongoing concerns about neglect, largely connected to the mother’s struggle with substance use, even during her most recent pregnancy. Although CPS offered support through Family Based Safety Services, the mother was unable to engage in the help provided. The children’s father was also unable to support them due to his own substance abuse and his incarceration in Bexar County Jail.


Before removal, the children’s basic medical and educational needs were going unmet. They had been moved repeatedly between their mother and other relatives, leaving them without the stability, routine, and nurturing supervision every child deserves.



When CASA Staff Advocate, JoAnn Herring, was assigned the case in April 2025, she immediately reached out to both kinship caregivers to understand the children’s needs and how to best support the families stepping in to care for them. JoAnn quickly learned that the paternal grandmother, who lovingly took in some of the children, was struggling financially and facing barriers due to limited English proficiency. To ensure she wasn’t facing these challenges alone, JoAnn submitted a CFE (Collaborative Family Engagement) referral and personally provided translation support so the grandmother could access services with dignity and understanding.


Throughout the case, JoAnn has witnessed moments where cultural sensitivity was lacking, and personal biases influenced important decisions; often at the expense of what was best for the children. Despite these obstacles, she continues to advocate steadfastly and compassionately for the children to remain with the kinship caregivers who have opened their homes and hearts to provide safety, consistency, and love.


Although the case is not yet over, Joann’s story demonstrates that CASA’s advocacy reaches beyond the children themselves, strengthening the village of care and support surrounding them, because CASA wants children to be safe, to thrive, and to have their overall well-being protected.

March Advocate Spotlight

By bfines • March 9, 2026
Johnathan Cobb

Story of Hope: Staff Advocate Yvonne and Zoe

By bfines • February 17, 2026
In December 2024, the Department requested TMC for a youth, Zoe, who was found to be homeless after both parents refused to accept parental responsibility. The mother had an extensive CPS history, and the alleged father had CPS history and a criminal history. While in care, life became challenging as Zoe made decisions that jeopardized placement; choosing to skip school, run away from placement, and get arrested for a misdemeanor charge. As a result of these behaviors, the Department placed Zoe in a facility out of state. In August 2025, Staff Advocate, Yvonne, accepted the Crossover Court Case involving Zoe. During the initial Zoom meeting between Yvonne and Zoe, the youth shared her love for sketching, singing, and making people smile. Zoe further shared her hopes and dreams with Yvonne; stating that if parental rights were terminated, she hopes to be adopted by a loving family and wants to pursue her dream of having a career in law enforcement. Recently, Yvonne had the opportunity to visit Zoe at her out-of-state placement, where their conversations were not limited by time on a video call. When Yvonne met Zoe in person, she shared that she couldn’t sleep the morning of Yvonne’s arrival because she feared that Yvonne would be another adult who did not show up for her. Yvonne was able to lay that worry to rest by simply keeping her word, a small act that means the world to the children CASA serves. During the visit, Zoe shared that she wanted to make her CASA proud by improving her school grades, staying out of trouble with peers at placement, and staying busy with extracurricular activities. Yvonne was happy to hear Zoe share her aspirations and encouraged Zoe to continue on this positive path. The conversations about Zoe’s day-to-day happenings in life led her to share the more traumatic events with Yvonne. Yvonne listened and provided a space for Zoe to share what she was comfortable with. Yvonne encouraged Zoe to continue processing her trauma and grief with her therapist and find peace, past the pain of being estranged from her family and individuals whom she trusted. Despite the setbacks Zoe has endured in efforts to restore family connections, Yvonne continues to show up and support Zoe in self-advocating for her educational and placement needs as she approaches adulthood. Zoe’s educational goal is to attend her senior prom and walk across the stage at a public high school to receive her diploma. Most importantly, Zoe hopes to be placed in a Texas foster home where she will be protected, loved, and trusted. Regardless of where life and the case takes Zoe, Yvonne will be there at every turn.
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