Story of Hope: Karyn

August Advocate Impact Story
Written By: Karyn's Advocate Supervisor

I would like to recognize my amazing advocate, Karyn Valencia. She has been a CASA volunteer for over 2 years now and has been assigned to a five-child-case since April of 2019. The kids range in age from three to nine years old. Throughout the case, the children moved placements five times, until they were placed with their maternal great aunt. The parents’ rights were terminated in January 2020, and all of the children developed behavioral issues due to their traumatic history, but Karyn was still able to impact their lives and played an integral part in helping these kids find stability. 

 

During the months after termination, their great aunt started to have a challenging time looking over the kids, especially with the oldest child’s behavioral outbursts and a developed eating disorder. She eventually told CPS that she could no longer care for the children. When Karyn heard that the great aunt had given notice, she immediately called her to try and help in any way she could to avoid this placement breakdown. The children had already been moved so many times, Karyn wanted to do everything she could to prevent that from happening again. She set up a time to talk more with the great aunt, and allowed her to express her frustrations about what she was experiencing with the children.  

 

After hearing her concerns, Karyn assured her that they could get the oldest child the proper services to address her issues while still caring for the younger children in her home. After also learning that the therapist the oldest child was seeing wasn’t helping her trauma, Karyn immediately researched different therapists who had more specialized training with the issues the child was dealing with.  

 

After the great aunt spoke to Karyn, she called CPS to let them know she had changed her mind, but the process to find the children another home had already begun. The great aunt was devastated and regretted that she had expressed her desire to give up being the children’s caregiver. 



 "When Karyn heard that the great aunt had given notice, she immediately called her to try and help in any way she could to avoid this placement breakdown."



When Karyn was told that it was too late for the great aunt to change her mind about taking care of the children, she contacted the children’s attorney and set up a meeting to discuss their options. Luckily, there was a placement review hearing set the following week and Karyn was able to express her concerns and recommendations through her CASA report. She prepared a detailed and well-written court report expressing why she did not feel it was in the children’s best interest to remove the children and place them back in a shelter, yet again. The judge referenced the CASA report multiple times throughout the hearing and ultimately ordered that the placement remain the same for the younger siblings and that a specialized placement be identified for the oldest. Because of Karyn’s excellent advocacy for the best interests of her CASA children that she detailed in her CASA court report, these children avoided yet another placement breakdown.

 

After the placement review hearing, I was looking through her monthly contact logs in our Optima system, and came upon a log entry she had created. It read, “Ordered Pizza Hut for the kids”, a simple gesture that I know meant a great deal to the great aunt and the children as well. Karyn continues to make impacts for her CASA children, despite not being able to visit with them face-to-face at this time. 

 

Thank you, Karyn, for all you do for your sweet CASA children.  

Help us provide more Advocates like Karyn who are willing to go above and beyond even in the midst of crisis to provide a voice for children in foster care.
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Meet Our Staff Advocates!

June 17, 2026
Pictured, left to right, JoAnn, Yvonne, Lorena, Mackenzie, Michelle, Stephanie, and Dan At CASA, our vision is to serve every child in foster care with a dedicated advocate. While an incredible volunteer serves most children, our new team of Staff Advocates helps expand our capacity to serve children with extremely challenging cases. Staff Advocates help fill critical gaps by taking on cases that often require more intensive coordination and support. These may include larger sibling groups, children with multiple placements, cases connected to specialty courts, or youth placed outside of Bexar County, sometimes even in other cities or states. By supporting these more complex situations, Staff Advocates ensure that children still receive consistent advocacy and attention when additional time or specialized support is needed. Our team includes six Staff Advocates and one Team Lead, all trained employees who work directly with children and families involved in the child welfare system. Thanks to funding from Bexar County and the John R. & Greli N. Less Charitable Trust , the Staff Advocate program has served 126 children in the past year who might not otherwise have had CASA’s brand of consistent, caring advocacy. We are also delighted to announce funding from National CASA/GAL Association to partially support the program in the coming year. In addition to their casework, our Staff Advocates support the Recruitment Department by helping raise awareness about advocacy opportunities in the community. Because they work directly with children and the court system, they bring valuable, real-life insight into what advocacy truly looks like. Staff Advocates have joined the recruitment team at several community events, including Coffee Shop Info Sessions, Comic Con, Faith-based markets, and National Night Out. At these events, they answer questions, share their experiences, and help potential volunteers better understand what it means to advocate for a child in foster care. They bring a firsthand perspective full of authenticity and impact for those considering becoming CASA volunteers. Impact in the Community During our past fiscal year starting July 2025, our Staff Advocates have served 126 children, including 23 children who were placed outside of Bexar County. Since its inception in January 2025, the team’s work has contributed to several meaningful outcomes for children and youth, including: 6 successful reunifications with parents , impacting 16 children 2 adoptions , providing permanent homes for 4 children 2 permanency placements for long-term care , supporting 4 children 1 successful transition into adulthood , where a young person is now attending college, employed, and living independently in her own apartment 6 college-bound students supported These outcomes reflect the dedication and commitment our Staff Advocates bring to every case they serve. Thank you, Staff Advocate Team! If you are interested in learning more about becoming a CASA advocate or attending an upcoming information session, we invite you to connect with our Recruitment Team and discover how you can make a difference in a child’s life.

Story of Hope: Staff Advocate Michelle

June 8, 2026
Harrison came into care in January 2021 due to abuse and neglect in the home. The department attempted to implement a few safety plans but to no avail. Ultimately, the parents were unable and unwilling to provide him with a safe and stable home environment, and Harrison was placed into foster care. In June 2025, Staff Advocate, Michelle, was assigned to the case, and he was living with his aunt in Laredo, TX. From day one, Michelle has been dedicated to getting to know Harrison, establishing rapport, and building trust. She would take the time to listen to him and get to know his likes and interests. When she first met him, he was timid and shy but as he gained confidence and became more comfortable, he started to open up to Michelle. He started advocating for himself, asking for a new charger for his laptop to do his schoolwork and started to disclose more important topics such as sensitive issues he was facing with his family. In October 2025, while Michelle was heading to Laredo to visit Harrison, he called her to let her know that he was no longer allowed back into his aunt’s home. There was a placement breakdown happening due to a verbal/physical altercation with his aunt and other family members, and his aunt gave notice to the department that day. Upon arrival at Laredo, Michelle immediately called Harrison’s case worker and attorney to let them know what had just transpired. Due to Harrison being 18 and not officially in extended care, Michelle was met with some pushbacks; however, she persevered and asked what his options were, if any, and how we could help him. Harrison’s team worked together and was able to get the extended care paperwork drafted and completed and Michelle was able to brainstorm with Harrison to find him a temporary home with a close friend until his caseworker could bring him back to San Antonio. Michelle took Harrison to his aunt’s so he could pack his belongings and stay with his friend temporarily. Michelle was so thankful that she could be there for him in his time of need. A few days later, Harrison was back in San Antonio. Harrison is currently thriving in his Supervised Independent Living (SIL) placement and is on track to graduate high school in May. He has plans to attend college for Cosmetology. He has had a tremendous change in his overall mood and is coming into his own as a confident young adult. When asked by Michelle how he feels being at his current placement, his response was “safe” and that’s all Michelle needed to hear to know she was making a positive impact.
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