Story of Hope: Melissa

April Advocate Impact Story
Written By: Melissa's Advocate Supervisor
 This story highlights the dedication of one of our newest CASA advocates. Melissa Arzola was sworn in as a new volunteer on February 14th. She was quickly assigned to a case with two boys, Trey 9, and Leo, 7 (names changed for confidentiality). Trey and Leo were removed from their homes due to numerous concerns. The children were showing up to school unkempt, dirty and hungry, their home did not have running water or electricity, and the floors were covered in dirty clothes and trash. There were also concerns about domestic violence in the home as well as drug use. The children were removed and placed in the foster care system.  

Melissa quickly got to work and contacted the caseworker to read the case file and to introduce herself. She learned that the children had been placed with a paternal relative and that visits were scheduled with the mother. She was also able to get in touch with the caregiver to introduce herself and to see how the boys were doing. The caregiver reported the kids were doing well, and that they seemed to have adjusted to their home, new schedule, and routine. The caregiver had some questions about required appointments and after school resources and Melissa promised to check with CPS for any updates.  

On March 9th, Melissa was notified that the mother on the case had passed away. She immediately ensured that the rest of the parties had been notified, and also spoke with the caseworker to see what resources would be available for the boys. She also contacted the Bereavement Center to see if the boys could receive services, and then reached out to the relative to offer her condolences and support for the family. She learned that unfortunately, due to the Coronavirus concerns, the family was not able to travel out of state for the funeral service. The family reported that the boys are doing ok under the current circumstances. 

Melissa wanted "to let them know that even though she can’t visit them right now, she is still thinking about them."

At the end of the month, Melissa was able to participate in the court hearing by phone and ensure that her recommendations and concerns were addressed by the court. During this time, she sent a care package to the boys on her case to let them know that even though she can’t visit them right now, she is still thinking about them. She sent some activity books, personalized journals, and “The Memory Book”, which is a grief journal designed for children and families.  

Melissa will continue to advocate for her CASA kids and be that stability for them, even during this time of uncertainty.  
Help us provide more Advocates like Melissa who are willing to go above and beyond even in the midst of crisis to provide a voice for children in foster care.
Fund Their Hope
By bfines December 10, 2025
Jimmy and Mary Young eagerly began their second case in August 2024. The children—Chris, 11; Emily, 9; and Sofia, 7—were in the care of the Department due to neglectful supervision by their mother, who struggled with alcohol dependency and depression. She had left the children unattended to travel to Port Aransas to drink and go fishing. In addition, the home environment was observed to be in disarray, with minimal food, posing a risk to the children’s well-being. The mother was arrested on three counts of abandonment of a child. The children’s father had passed away from cancer a few months earlier, in March 2024. The children were initially placed with their grandmother, who decided after a few weeks that she could not care for them. They were then placed with an uncle, who gave notice within two weeks. Subsequently, the children were placed together at Boysville, where they remained for the duration of the case. Although the children had already experienced two moves in just one month, the Youngs were optimistic about their placement at Boysville. The children from Jimmy and Mary’s first case had also been placed at Boysville, so the Youngs were familiar with the facility and had established a good rapport with the staff. From the beginning, Mr. Jimmy introduced himself to all parties involved in the case, exchanged phone numbers with the caseworker and the children’s attorney, and maintained close communication with them during the children’s moves. Once the children were placed at Boysville, Mr. Jimmy contacted the case manager and counselors there to inquire about setting up therapy and enrolling the children in school. The Youngs advocated for transportation to and from school, and the children were approved to ride the school bus. They also recommended bereavement therapy to help the children cope with the loss of their father. Mr. Jimmy learned about a summer camp at the Children’s Bereavement Center, made a few calls, and successfully registered the children to attend. Throughout the duration of the case, the Youngs visited the children monthly, maintained close contact with the CPS caseworkers, updated the children’s attorney after visits, and remained in frequent contact with the children’s therapists and teachers. They advocated for tutoring and addressed behavioral concerns with the children’s therapists. The Youngs documented everything in Optima, wrote court reports, and attended several CASA training courses to stay informed and further their knowledge of child welfare. They also chose to attend court in person to maintain face-to-face contact with the judge, other parties on the case, and the children’s mother. One particularly notable aspect of this case was the Youngs’ consistent communication and engagement with the children’s mother. After their initial meeting, the Youngs maintained regular contact with her, inquiring about her progress in services, employment, and housing. They frequently encouraged her to continue and complete her services, checked in after court hearings, and provided moral support—offering her hope. During the previous Christmas, Jimmy and Mary sent the mother a recording of the children singing Christmas carols, delivered messages from the children, and shared photos of special events. During phone calls or family visits, they listened patiently, giving her space to express herself. Within a few months, the mother opened up to them about the children’s father and his cancer diagnosis, sharing how it was discovered and discussing his passing. As the mother continued working on her services, Jimmy and Mary cheered her on, reminding her that her efforts were for the sake of reuniting with her children. At the merits hearing in September, the Youngs, in agreement with CPS, recommended an extension to allow the mother more time to maintain sobriety, begin extended visits with the children, and possibly start overnight, unsupervised visits. The extension was granted, as the mother had completed all her services and maintained stable employment and housing. Weekend visits began, and by late September, the mother continued testing negative for substances. The children were placed with her on a monitored return. Jimmy and Mary visited the children in the home for the following two months, providing CPS, the children’s attorney, and the court with very positive feedback. The children were happy, thriving, and their needs were being met. The Youngs provided their final recommendation of reunification in court in late November, and the judge granted reunification, dismissing CPS from the case.  It was the Youngs’ consistent communication and encouragement toward this young mother that led to the successful reunification. They followed up after hearings, facilitated communication between the mother and caseworkers when the relationship felt strained, and provided the mother the opportunity to share her perspective without judgment—all while encouraging her to do her best for her children.
By bfines December 10, 2025
Alice Babine
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