Story of Hope: Monica Reyes

Story of Hope: Monica Reyes

In February 2020, I knew I wanted to volunteer with an organization that focused on helping our community while improving the lives of children. A Google search provided me with more background into CASA and their mission, as I was not familiar with this wonderful agency or the role they played in our community! Along with the rest of the world, CASA had to adjust to the COVID pandemic unfolding and I became part of the first virtual class of Advocates to be sworn in on April 17th, 2020. 


My journey as an advocate began with me being assigned to a 15 year-old who had experienced neglectful, physical, and sexual abuse. I would serve on that case for approximately 11 months, however the case was closed due to my assigned youth being on runaway status and CPS being unable to locate her. This lead to me being unable to continue my advocacy for that child. I was a bit crushed with being unable to see my first case through to the end, yet undeterred with continuing to advocate for children in the child welfare system. CASA staff reached out to explain that they were in need of re-assigning an advocate to a case with many similarities to my previous case, so we scheduled a meeting for me to consider helping another female youth. 


I learned about Ariel and her familial history leading to her coming into care for a second time. Ariel was 14 years old when she came into care after being adopted 7 years prior—that case involved Ariel being abused by her biological parent. This time around, Ariel’s adoptive mother expressed that she had made efforts to address Ariel’s trauma history to no avail with Ariel continuing to demonstrate incidents of defiance and running away, making it unbearable for the family. The last incident, involved Ariel running away and meeting up with an older male described as a “serial sexual offender”. Ariel was located by law enforcement and the FBI became involved due to concerns of her being sexually abused and possibly a victim of human trafficking. I was informed that Ariel was placed out of town in a facility that was able to meet her specialized needs. My supervisor explained that this case would likely require long-term advocacy and a person that could be consistent with the hope of getting Ariel trauma informed care leading towards permanency. 


I have communicated with Ariel via phone calls, virtual meetings and in-person. Even though Ariel is placed 2 hours away, I made the commitment to try and see her in person as often as possible. During our first meeting Ariel was shy and a bit reserved, however she warmed up to pretty quickly given that I tried to communicate with her by phone/Zoom on a weekly basis. Ariel often mentioned how she was doing well in placement with little to no conflict, but her adoptive mother was not visiting or calling frequently—even on holidays. Ultimately, Ariel’s adoptive mother would ask the court to relinquish her rights noting she did not feel she would ever see Ariel returning to their home/family. While speaking to Ariel, she also expressed that she could not see herself returning to the care of her adoptive mother. As her advocate, this felt crushing but I had to think of what was best for Ariel—the court ultimately granted termination of adoptive mother’s rights’ to allow for the potential for Ariel to be adopted by another family.


As I participated in the case I was constantly reminded by placement staff and her case manager that Ariel was a smart, delightful child, who was never disrespectful to adults and overall a good listener—such a difference than the youth I read about. This case has been so rewarding, because I have been able to observe Ariel grow and become her biggest advocate who uses her voice to describe her wants and needs. As a CASA, I have been able to see the role advocacy plans towards normalcy, legal, medical, education and permanency!


Normalcy: Ariel’s placement held a Quincenera for her and she enjoyed the night with staff and her friend’s. Ariel also started expressing the desire to date and engage in community activities like going to church, shopping and going to movies with friends. 


Legal: Throughout the case, I worked to ensure that Ariel’s needs and overall best interest were presented to the judge. Ariel was able to get photos from her adoptive mother based on CASA noting the concern during hearings. 


Educational: Ariel was struggling to make progress with online, self-paced educational curriculum, however she was able to transition to in-person instruction for 2021-2022 school year and increase in her academic performance. She will be promoted to the 10th grade! 


Medical: Ariel had various mental health diagnosis including: attention deficit disorder, bipolar disorder, mood disorder, and sleeping disorder. This required ongoing use of various psychotropic meds and ongoing evaluations, as of May 2022 Ariel is off all psychotropic medications due to significant progress noted in her behaviors and overall ability to develop positive coping skills. She continues to receive ongoing therapy. 


Permanency: Her case manager from her previous placement gained such an adoration and love for Ariel that she and her husband became licensed to become Ariel’s formal placement. Ariel appears thrilled at the thought of being adopted and refers to her adoptive parents as “Mom” and “Dad”. Ariel’s projected adoption date is August 2022!


I am honored to have been a part of Ariel’s success story, along with CASA, CPS and all those that helped her along the way. I will forever harvest so much gratitude in helping amplify Ariel’s voice when she most needed it. 

By bfines October 15, 2025
In September 2024, the department first became involved with a family of five following allegations of substance abuse and medical neglect concerning the mother. Child Protective Investigations (CPI) initially sought to keep the family together by implementing a safety plan with fictive kin—a family the mother and children had met during their stay at Haven for Hope. The hope was that this new placement would provide stability for the children while keeping them safely with someone familiar. For a few weeks, it seemed to be working. But on October 29, 2024, the mother told the fictive kin she was going to retrieve her remaining belongings from Haven for Hope—and never returned. From November 2024 through February 2025, CPS continued its efforts to locate her while supporting the kinship placement and meeting the children’s needs. In January 2025, the kinship placement informed the department that she could no longer care for the youngest child, Ava, due to her severe behavioral needs. Faced with these challenges, the department made the difficult decision to file for removal to provide more comprehensive support for the children and the kinship caregivers. Ava was quickly placed in a foster home in February 2025, while her three brothers remained with fictive kin. Around this time, CASA Staff Advocate JoAnn Herring was assigned to the case. By April 2025, safety concerns prompted the immediate removal of the boys. They were placed in an emergency shelter while the department and JoAnn worked tirelessly to explore placing them with their sister in her foster home. Caring for four children is a big ask, especially for new foster parents, but with support from JoAnn and the department, the foster family rose to the challenge. By May 2025, all four siblings were finally reunited under one roof—a first major victory for this family. Even with the siblings together, challenges remained. The children had significant medical and educational needs. Michael, who had experienced medical neglect while in his mother’s care, was diagnosed with Stage 5 chronic kidney disease, requiring frequent doctor visits, hospital stays, and surgery. During these times, JoAnn visited the hospital regularly, offering support and encouragement to both Michael and his foster parents. JoAnn also worked closely with the department and foster family to ensure the other children—Ava, Mateo, and Leo—received the therapeutic and educational support they needed. Through Collaborative Family Engagement meetings, the team created a comprehensive plan addressing the children’s medical, educational, and therapeutic needs, with the goal of preventing placement disruption and ensuring the foster parents felt supported. Today, all four children are enrolled in school with 504 plans in place, and Michael has access to wrap-around medical services—another major triumph. The foster parents now feel confident in their ability to meet the children’s needs, and if the parents remain disengaged, the case may ultimately move toward termination. While that possibility is heartbreaking, the family has a permanent, loving home ready to care for them. Michael, though still facing significant medical challenges, has a strong team advocating for him every step of the way. This story is still unfolding, but it highlights the power of teamwork, advocacy, and dedication in helping children find stability, care, and hope. It’s a reminder of what can be achieved when community, department staff, and CASA advocates go above and beyond to support children and families in need.
By bfines October 15, 2025
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