Story of Hope: Renee Ariens

Story of Hope: Renee Ariens

Renee Ariens has been a CASA advocate since July of 2017. She was assigned a case to advocate for Tom who came into care in the late summer of 2018. He was a quiet fourteen-year-old, very reserved in social situations. Renee’s most impactful work was advocating for Tom’s hearing loss. Through conversations with Tom, Renee determined that Tom had been aware of problems with his hearing for many years, but he had never been assessed by a physician. 


In early 2020, Tom was taken to a doctor. His ears were full of wax, so they were cleaned out in the hope of helping his hearing. Renee pressed for further investigation when Tom reported no real improvement after the ear cleaning.


In early 2021, Tom was taken to an ENT who noted no additional deterioration in his hearing but did recommend further testing and referred him for hearing aids. Additional testing was completed in the spring, and it was discovered that Tom lacked a cochlear in his left ear and had no hearing on that side. Once again hearing aids were recommended.


Renee continued to follow up with Tom’s caseworker and placement throughout the summer and fall regarding an appointment for hearing aids. By the time an appointment was finally made, Tom had turned 18 and his health insurance would no longer pay for hearing aids. Neither department nor the placement had funds to pay for them. Through a grant, CASA was able to purchase the hearing aids for Tom which were fitted for him in January of 2022. People in the room cried as a big smile crossed his face when he realized he could hear clearly for the first time.



Tom is now much more confident at school, responds to questions more readily, is more engaged, and is more social with his peers. He says he can hear better and just feels great. Thank you to Renee’s advocacy Tom was able to receive his hearing aids and gain confidence.

June 8, 2026
Harrison came into care in January 2021 due to abuse and neglect in the home. The department attempted to implement a few safety plans but to no avail. Ultimately, the parents were unable and unwilling to provide him with a safe and stable home environment, and Harrison was placed into foster care. In June 2025, Staff Advocate, Michelle, was assigned to the case, and he was living with his aunt in Laredo, TX. From day one, Michelle has been dedicated to getting to know Harrison, establishing rapport, and building trust. She would take the time to listen to him and get to know his likes and interests. When she first met him, he was timid and shy but as he gained confidence and became more comfortable, he started to open up to Michelle. He started advocating for himself, asking for a new charger for his laptop to do his schoolwork and started to disclose more important topics such as sensitive issues he was facing with his family. In October 2025, while Michelle was heading to Laredo to visit Harrison, he called her to let her know that he was no longer allowed back into his aunt’s home. There was a placement breakdown happening due to a verbal/physical altercation with his aunt and other family members, and his aunt gave notice to the department that day. Upon arrival at Laredo, Michelle immediately called Harrison’s case worker and attorney to let them know what had just transpired. Due to Harrison being 18 and not officially in extended care, Michelle was met with some pushbacks; however, she persevered and asked what his options were, if any, and how we could help him. Harrison’s team worked together and was able to get the extended care paperwork drafted and completed and Michelle was able to brainstorm with Harrison to find him a temporary home with a close friend until his caseworker could bring him back to San Antonio. Michelle took Harrison to his aunt’s so he could pack his belongings and stay with his friend temporarily. Michelle was so thankful that she could be there for him in his time of need. A few days later, Harrison was back in San Antonio. Harrison is currently thriving in his Supervised Independent Living (SIL) placement and is on track to graduate high school in May. He has plans to attend college for Cosmetology. He has had a tremendous change in his overall mood and is coming into his own as a confident young adult. When asked by Michelle how he feels being at his current placement, his response was “safe” and that’s all Michelle needed to hear to know she was making a positive impact.
June 8, 2026
Jennifer Lassahn
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