Story of Hope: Alfredo Concha


In December 2023, CPS received a Priority One referral regarding a 2-year-old child named Katherine, who had been hospitalized after ingesting narcotics. Her mother, Jessica, admitted to being under the influence of methamphetamines at the time. Katherine later tested positive for amphetamines, prompting the Department to seek removal of both Katherine and her 4-year-old sister, Valerie. Their maternal grandmother expressed willingness to care for them but only if CPS became involved.


CASA advocate Alfredo Concha was appointed to the case and immediately took action. He contacted the grandparents and met with the children. During that visit, he learned that while the grandparents were willing to provide temporary care, they could not commit beyond December 2024. They had already adopted the girls' older sibling, which kept them busy, and as elderly caregivers, they felt unable to raise two young children long-term. They made it clear—either Jessica would have to get her life back on track by December, or the girls would need another placement.


Understanding the urgency, Alfredo used Collaborative Family Engagement tools to seek additional family members who could offer support. He built a strong working relationship with Jessica, which proved invaluable. Through collaboration with Jessica, the grandparents, CPS, and the children's attorney, Alfredo identified and addressed barriers to reunification. A primary concern was Jessica’s history of substance abuse and the risk of relapse.


After completing inpatient drug treatment, Jessica chose to move in with her ex-boyfriend, Robert, and his mother, Marie. Given Robert’s history of substance abuse and their previously volatile relationship, Alfredo recommended that Robert participate in services to strengthen their family dynamic. This included undergoing a substance abuse assessment, engaging in treatment, and completing a domestic violence prevention program. Alfredo also ensured Robert and Marie were included in planning meetings.


During one of these meetings, Marie expressed her willingness to take in the children and committed to caring for them regardless of Jessica and Robert’s relationship. With this new support system in place, the girls were able to return to Jessica on December 3, 2024. CPS and Alfredo closely monitored the placement for several weeks to ensure stability.


By January 2025, Alfredo recommended case closure, allowing the family to move forward with their lives. During the final hearing, Jessica addressed the court, expressing her gratitude. She stated that without the support of CPS and Alfredo, she would not have been able to succeed.

Story of Hope: Staff Advocate JoAnn

By bfines • March 9, 2026
In March 2025, Child Protective Services removed four young children, just 7, 4, 2, and 3 months old, from their mother’s care. This difficult step followed ongoing concerns about neglect, largely connected to the mother’s struggle with substance use, even during her most recent pregnancy. Although CPS offered support through Family Based Safety Services, the mother was unable to engage in the help provided. The children’s father was also unable to support them due to his own substance abuse and his incarceration in Bexar County Jail. Before removal, the children’s basic medical and educational needs were going unmet. They had been moved repeatedly between their mother and other relatives, leaving them without the stability, routine, and nurturing supervision every child deserves.  When CASA Staff Advocate, JoAnn Herring, was assigned the case in April 2025, she immediately reached out to both kinship caregivers to understand the children’s needs and how to best support the families stepping in to care for them. JoAnn quickly learned that the paternal grandmother, who lovingly took in some of the children, was struggling financially and facing barriers due to limited English proficiency. To ensure she wasn’t facing these challenges alone, JoAnn submitted a CFE (Collaborative Family Engagement) referral and personally provided translation support so the grandmother could access services with dignity and understanding. Throughout the case, JoAnn has witnessed moments where cultural sensitivity was lacking, and personal biases influenced important decisions; often at the expense of what was best for the children. Despite these obstacles, she continues to advocate steadfastly and compassionately for the children to remain with the kinship caregivers who have opened their homes and hearts to provide safety, consistency, and love. Although the case is not yet over, Joann’s story demonstrates that CASA’s advocacy reaches beyond the children themselves, strengthening the village of care and support surrounding them, because CASA wants children to be safe, to thrive, and to have their overall well-being protected.

March Advocate Spotlight

By bfines • March 9, 2026
Johnathan Cobb
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