Story of Hope: Mark Jackson

Story of Hope: Mark Jackson

Mark Jackson was assigned to a two child case in 2018. The children were removed due to extensive history with the department and drug use. Mary, the oldest, had severe medical needs including being on dialysis 3 times a week and Miles, a young sweet and very quiet boy. Mark hit the ground running and met the two separate kinship placements and quickly formed a bond with the children and caregivers. Mark spent a lot of time the next 2 years sitting with Mary while she received her dialysis treatments and took Miles out every chance he could so he could just be a kid. 



         The mother on the case did not complete any services and the children, especially Miles, did not want to return to her care. Her rights were terminated but everyone was overjoyed because the children had permanent homes with their kinship caregivers. Mary was PMC to a sister and Miles was pending adoption with a cousin and her partner. Mark decided he would step off the case but stay in contact and jump quickly into another case to help serve more children. 


         Through maintaining contact, Mark learned that Miles’ home had put notice on him and he was placed at a nearby RTC. He called his supervisor and let her know right away. He was immediately reassigned to Miles and went out to see him the very next day. The former caregivers informed Mark that Miles’ behaviors were out of control and he was running away so they could no longer care for him. Soon Mark would learn that Miles was having relationship issues and that he was trying to run from a fight. 


        Mark visited Miles at least 3 times monthly for the next couple of years. He continued contact with Mary and with the department’s permission, he would take Miles to see her on a regular basis. But in 2020 Mary unfortunately contracted COVID-19 and because of her severe medical needs her body could not fight hard enough, and she passed away. During this incredibly unfortunate time, Mark fought fiercely to ensure that Miles would get to attend her funeral and say his goodbyes. They attended the funeral where they both shared hugs and tears with the family and Mary’s caregivers.


           Mark helped Miles through a failed adoption attempt and always made sure he had contact with his late sister’s former caregiver and his sister Karley.  Mark pushed the department to look into placement with Karley, but the department refused due to an incident that occurred during the TMC case. During this time, the case went through 3 different caseworkers. With each new worker Mark brought up the possibility of placing Miles with Karley. With no movement, Mark ensured his recommendation was in every court report and advocated against all odds for this placement. After about 6 months, the ad litem was on board and began to push for this placement as well. Finally, after over a year of persistence Miles, now 13 years old, was placed with his sister Karley right before Thanksgiving of 2022.


          Miles is now thriving and happy. Mark visits often and we hope to close the case soon with this happy ending. Without Mark, Miles would have lingered in care and most likely would have aged out at 18 with no family bond, or a home. He would have been left to figure out life alone and lost. Mark and advocates like him are the reason these children have hope and a chance of normalcy. Thank you Mark for being the light in the darkness of foster care.

June 8, 2026
Harrison came into care in January 2021 due to abuse and neglect in the home. The department attempted to implement a few safety plans but to no avail. Ultimately, the parents were unable and unwilling to provide him with a safe and stable home environment, and Harrison was placed into foster care. In June 2025, Staff Advocate, Michelle, was assigned to the case, and he was living with his aunt in Laredo, TX. From day one, Michelle has been dedicated to getting to know Harrison, establishing rapport, and building trust. She would take the time to listen to him and get to know his likes and interests. When she first met him, he was timid and shy but as he gained confidence and became more comfortable, he started to open up to Michelle. He started advocating for himself, asking for a new charger for his laptop to do his schoolwork and started to disclose more important topics such as sensitive issues he was facing with his family. In October 2025, while Michelle was heading to Laredo to visit Harrison, he called her to let her know that he was no longer allowed back into his aunt’s home. There was a placement breakdown happening due to a verbal/physical altercation with his aunt and other family members, and his aunt gave notice to the department that day. Upon arrival at Laredo, Michelle immediately called Harrison’s case worker and attorney to let them know what had just transpired. Due to Harrison being 18 and not officially in extended care, Michelle was met with some pushbacks; however, she persevered and asked what his options were, if any, and how we could help him. Harrison’s team worked together and was able to get the extended care paperwork drafted and completed and Michelle was able to brainstorm with Harrison to find him a temporary home with a close friend until his caseworker could bring him back to San Antonio. Michelle took Harrison to his aunt’s so he could pack his belongings and stay with his friend temporarily. Michelle was so thankful that she could be there for him in his time of need. A few days later, Harrison was back in San Antonio. Harrison is currently thriving in his Supervised Independent Living (SIL) placement and is on track to graduate high school in May. He has plans to attend college for Cosmetology. He has had a tremendous change in his overall mood and is coming into his own as a confident young adult. When asked by Michelle how he feels being at his current placement, his response was “safe” and that’s all Michelle needed to hear to know she was making a positive impact.
June 8, 2026
Jennifer Lassahn
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