Story of Hope: Melanie O'Shea

Advocate Impact Story

Nicole (10yo), Jessica (8yo) and Isaac (7yo) returned to care a week after being reunified with their mother in October of 2018.


Melanie O’Shea, their CASA advocate, entered their lives in February of 2019 and has been a contact figure in their lives ever since. The children have been in multiple placements and have lived in three separate placements since January 2019. Melanie made sure to spend time with each child in their placements prior to the pandemic, celebrating birthdays and accomplishments and including their siblings in each event. She also helped to facilitate sibling visits.


When the pandemic hit, Melanie continued to remain in the children’s lives by participating in their sibling visits virtually. There were times when Isaac missed the virtual calls with his sisters so Melanie would send reminders to his placement to ensure they would have time together weekly. During the virtual visits with the children and Melanie, they often play games, play with their toys or color while telling Melanie about their day. She has frequent phone calls with Nicole trying to keep her encouraged when she becomes sad about life. She has done Porch drop-offs for birthdays and holidays for each of them. Bringing them something special with each delivery.



Melanie has been a warrior when it comes to getting permanency for these children. The children are not able to be adopted as their mother maintains her rights. Nicole has been in an RTC since January of 2019 due in part to aggressive behaviors. Melanie is in close communication with the RTC staff and therapist as well and school personnel. Isaac has been in several placements including an emergency shelter and three foster homes. He has begun to display aggressive behaviors especially when he is in school. Melanie has attended ARD’s and teacher conferences virtually for him and maintains regular communication with his current foster parents helping to ensure placement stability. Jessica is in a great foster home where she is thriving. Jessica had been severely behind in school when she entered care. With the support of her current foster parents she has improved greatly and was recently tested for the GT program at her school. Melanie receives pictures of her playing soccer, on vacations, and just enjoying life. Melanie continues to speak with the caseworker and the children’s ad litem about permanency for the children. She reaches out the children’s mother to discuss progress. Melanie makes sure that these children will not be forgotten. 


June 8, 2026
Harrison came into care in January 2021 due to abuse and neglect in the home. The department attempted to implement a few safety plans but to no avail. Ultimately, the parents were unable and unwilling to provide him with a safe and stable home environment, and Harrison was placed into foster care. In June 2025, Staff Advocate, Michelle, was assigned to the case, and he was living with his aunt in Laredo, TX. From day one, Michelle has been dedicated to getting to know Harrison, establishing rapport, and building trust. She would take the time to listen to him and get to know his likes and interests. When she first met him, he was timid and shy but as he gained confidence and became more comfortable, he started to open up to Michelle. He started advocating for himself, asking for a new charger for his laptop to do his schoolwork and started to disclose more important topics such as sensitive issues he was facing with his family. In October 2025, while Michelle was heading to Laredo to visit Harrison, he called her to let her know that he was no longer allowed back into his aunt’s home. There was a placement breakdown happening due to a verbal/physical altercation with his aunt and other family members, and his aunt gave notice to the department that day. Upon arrival at Laredo, Michelle immediately called Harrison’s case worker and attorney to let them know what had just transpired. Due to Harrison being 18 and not officially in extended care, Michelle was met with some pushbacks; however, she persevered and asked what his options were, if any, and how we could help him. Harrison’s team worked together and was able to get the extended care paperwork drafted and completed and Michelle was able to brainstorm with Harrison to find him a temporary home with a close friend until his caseworker could bring him back to San Antonio. Michelle took Harrison to his aunt’s so he could pack his belongings and stay with his friend temporarily. Michelle was so thankful that she could be there for him in his time of need. A few days later, Harrison was back in San Antonio. Harrison is currently thriving in his Supervised Independent Living (SIL) placement and is on track to graduate high school in May. He has plans to attend college for Cosmetology. He has had a tremendous change in his overall mood and is coming into his own as a confident young adult. When asked by Michelle how he feels being at his current placement, his response was “safe” and that’s all Michelle needed to hear to know she was making a positive impact.
June 8, 2026
Jennifer Lassahn
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