Story of Hope: Michelle Ramirez


In July 2024, CPS received a referral regarding domestic violence. The report alleged that the a father slapped the mother in front of their 10-year-old son, Vincent, and their 3-year-old daughter, Camila. Mother informed the Department that this was one of several incidents in which Father had assaulted her in front of their children. Both parents declined to participate in a safety plan.


Mother and Father both have a history with CPS, and Father also has a criminal record. Due to Mother's alcohol abuse and the ongoing domestic violence between her and her partner, the Department sought the removal of Vincent, Camila, and their 14-year-old sister, Ariana. The children’s maternal grandparents expressed a willingness to care for all three siblings.


CASA Volunteer Advocate, Christina Albert, was appointed to the case. She immediately contacted CPS, then reached out to the grandparents and traveled to visit the children. During that first visit, she discovered some underlying issues between the maternal grandmother and the children, particularly Vincent. Christina took the time to sit down with each family member in the household to hear directly from them. Both Vincent and Ariana shared with her that they missed their parents and wanted to return home.


Initially, CPS told Christina that the parents were slow to engage with their respective family service plans. Within a few weeks, however, she scheduled one-on-one meetings with both Mother and Father, which marked the beginning of what would become a strong working relationship among the three of them. CPS later shared with Christina that, following her conversations with the parents, they began actively engaging in services, resulting in a complete turnaround. Christina continues to provide ongoing support and encouragement to both parents.


Christina began using Collaborative Family Engagement (CFE) tools to get to know the children and to build meaningful connections with them. She has been an active and vocal participant in Family Group Conferences (FGCs), offering valuable insights into the family dynamic and providing feedback on areas of improvement and strengths. To this day, Christina continues to collaborate with the parents, the grandparents, CPS, and the children’s attorney to identify barriers to reunification and work toward a monitored return.


While permanency has not yet been achieved, the goal remains family reunification. Christina, along with everyone involved, hopes to see the parents successfully complete their required services and create a safe, nurturing environment for their children to return to.


Even though it is not a requirement, Christina travels over 120 miles each month to visit the family in person. She exemplifies CASA’s core value of commitment, advocating for the children’s needs and providing them with consistent emotional support.

By bfines February 17, 2026
In December 2024, the Department requested TMC for a youth, Zoe, who was found to be homeless after both parents refused to accept parental responsibility. The mother had an extensive CPS history, and the alleged father had CPS history and a criminal history. While in care, life became challenging as Zoe made decisions that jeopardized placement; choosing to skip school, run away from placement, and get arrested for a misdemeanor charge. As a result of these behaviors, the Department placed Zoe in a facility out of state. In August 2025, Staff Advocate, Yvonne, accepted the Crossover Court Case involving Zoe. During the initial Zoom meeting between Yvonne and Zoe, the youth shared her love for sketching, singing, and making people smile. Zoe further shared her hopes and dreams with Yvonne; stating that if parental rights were terminated, she hopes to be adopted by a loving family and wants to pursue her dream of having a career in law enforcement. Recently, Yvonne had the opportunity to visit Zoe at her out-of-state placement, where their conversations were not limited by time on a video call. When Yvonne met Zoe in person, she shared that she couldn’t sleep the morning of Yvonne’s arrival because she feared that Yvonne would be another adult who did not show up for her. Yvonne was able to lay that worry to rest by simply keeping her word, a small act that means the world to the children CASA serves. During the visit, Zoe shared that she wanted to make her CASA proud by improving her school grades, staying out of trouble with peers at placement, and staying busy with extracurricular activities. Yvonne was happy to hear Zoe share her aspirations and encouraged Zoe to continue on this positive path. The conversations about Zoe’s day-to-day happenings in life led her to share the more traumatic events with Yvonne. Yvonne listened and provided a space for Zoe to share what she was comfortable with. Yvonne encouraged Zoe to continue processing her trauma and grief with her therapist and find peace, past the pain of being estranged from her family and individuals whom she trusted. Despite the setbacks Zoe has endured in efforts to restore family connections, Yvonne continues to show up and support Zoe in self-advocating for her educational and placement needs as she approaches adulthood. Zoe’s educational goal is to attend her senior prom and walk across the stage at a public high school to receive her diploma. Most importantly, Zoe hopes to be placed in a Texas foster home where she will be protected, loved, and trusted. Regardless of where life and the case takes Zoe, Yvonne will be there at every turn.
By bfines February 17, 2026
Maquisha Nunn
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